General Manager

Responsibilities :

Set and uphold high service levels that exceed customer expectations and ensure consistent customer satisfaction

Conduct constant margin and cost analysis to achieve and maintain agreed budgets

Develop and manage commercial solutions and opportunities to support the Sales team

Service and expand the customer base through close collaboration with Operational and Sales teams

Oversee RFQ, pricing, and tender management in line with Group strategy

Continuously analyse competitors and market trends to ensure the Groups strategy remains relevant and effective

Maintain and implement operational policies and procedures that promote best practices and efficiency

Protect company and customer assets, including facilities, licenses, and cargo, through effective risk and asset management

Ensure optimal use of all IT systems and technologies

Manage risk identification, mitigation, and reporting processes

Lead the team to achieve high service levels and operational excellence

Recruit, train, mentor, and develop a skilled and motivated team

Conduct regular performance reviews and enforce accountability

Requirements :

Matric plus a Business, Shipping, or Logistics qualification

Strong computer literacy Excel, Word, Outlook, and Forwarding / Clearing systems

Proven operational experience in Freight Forwarding, Supply Chain, and Logistics

510 years experience in leading and managing a team

Excellent understanding of the local and international logistics market

Strong commercial, financial, and customer focus

Excellent negotiation and business development skills

Ability to plan, schedule, and manage workloads while motivating a multi-skilled team

Strong communicator, able to engage effectively at all levels within the organization and with external stakeholders

In-depth understanding of systems, controls, and processes , with the ability to implement and monitor them effectively

Exceptional attention to detail, integrity , and sound decision-making abilities

Self-driven with the ability to respond quickly and effectively in a dynamic environment

If you are a confident and strategic leader who thrives in a fast-paced logistics environment, we would love to hear from you.