Branch Delivery Sales and Service Team leader- Pretoria
FNB South AfricaPretoria, ZA6 days ago
Job descriptionTo manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work Drive sales across product and campaign initiatives to exceed set targets Deliver customer experience excellence aligned to Organisational values and service standards Build professional long-term relationships with customers based on trust that builds the brand Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application Provide customers with relevant information to keep them informed of products and service options Ensure full understanding of customer needs to deliver a quality service Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards Communicate how customer service solution will be implemented and secure buy-in Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options Ensure resolution of customer queries and complaints timeously and ownership of issues Analyse customer feedback to help improve customer service Propose ideas to improve customer service Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in Engage in cross-functional relationships to obtain and to provide work support Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability Ensure implementation of relevant policies, governance and practice standards across the business Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes Develop an understanding of risks and risk management approaches Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks Educate others and make suggestions for improvements Network and participate in specialist risk forums where required Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities Understand competencies and skills required for own and employee's development and performance Identify development needs and select effective solutions to address own and employee development needs Ensure that each employee prepares a personal development plan that is implemented and reviewed as required Provide on the job coaching and guidance Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement Manage team delivery against goals in the area of responsibility Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures Participate in Talent Management practices and processes in line with HR policies and procedures Implement employment equity plan targets in all recruitment and employee movement activities Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback Ensure skills are transferred to specific functions Ensure conflict resolution and respond to complaints or concerns Set relevant stretch goals for team and motivate achievement Opportunities to build relationships as part of a dynamic team. A challenging working environment Personal and professional growth Sales / Retail / Business Development jobs
Job title : Branch Delivery Sales and Service Team leader- Pretoria
Job Location : Gauteng, Pretoria
Deadline : November 30, 2025
Quick Recommended Links
- Jobs by Location
- Job by industries
Job Description
Are you someone who can :
You will be an ideal candidate if you possess the following :
A completed financial related qualification (NQF5 or higher)
You will have access to :
End Date : November 12, 2025
Create a job alert for this search
Branch Sales Service • Pretoria, ZA
Related jobs
%20Ltd.)
%20Ltd)
- Promoted
Branch Delivery Sales and Service Team Leader
FNB South AfricaPretoria, ZA Job title : Branch Delivery Sales and Service Team Leader.Job Location : Gauteng, Pretoria.To manage and support the sales and service team ensuring that they reach targets whilst adhering to compl...Show moreLast updated: 20 days ago
- Promoted
Delivery Lead
Capitec Bank Ltd.Sandton, Gauteng, South Africa We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry.
To be part of the journey, follow the steps below : .To see what life at Capit...Show moreLast updated: 5 days ago
- Promoted
Senior Customer Services Team Manager
Call Centre StaffingWorkFromHome, Gauteng, South Africa Our client is seeking an experienced Customer Service Leader to enhance the team's capability in handling customer complaints effectively with a customer first approach.
The ideal candidate will pos...Show moreLast updated: 4 days ago
- Promoted
Branch Manager Pretoria
JD GroupPretoria, Gauteng, South Africa Why Choose JD Group : Build a Thriving Career at the Forefront of Retail.Ready to lead a dynamic team and make a lasting impact? Join JD Group as a Branch Manager within the HiFi Corp brand and step...Show moreLast updated: 30+ days ago
- Promoted
Senior Customer Services Team Manager
University of Fort HareWorkFromHome, Gauteng, South Africa R40 000 Cost To Company (None, Negotiable).Our client is seeking an experienced Customer Service Leader to enhance the team’s capability in handling customer complaints effectively with a customer ...Show moreLast updated: 4 days ago
- Promoted
Branch Manager - Paul Kruger - Pretoria CBD
SanlamPretoria, Gauteng, South Africa Sanlam Developing Markets (SDM) is a wholly-owned subsidiary of Sanlam Life Limited and one of the top financial services providers in the South African entry-level and emerging middle market.It ai...Show moreLast updated: 30+ days ago
- Promoted
Team Leader - Retentions
Oneplan Underwriting Managers (Pty) Ltd.Sandton, Gauteng, South Africa The Retentions Team Leader plays a key role in actively leading, motivating and driving an inbound and outbound sales and retention (growth) team.
The team leader is responsible for the growth and r...Show moreLast updated: 30+ days ago
- Promoted
Senior Customer Services Team Manager
Kinesis HoldingsWorkFromHome, Gauteng, South Africa Our client is seeking an experienced Customer Service Leader to enhance the team’s capability in handling customer complaints effectively with a customer first approach.
The ideal candidate will pos...Show moreLast updated: 4 days ago
- Promoted
Branch Manager - Paul Kruger - Pretoria CBD
Sanlam LimitedPretoria, Gauteng, South Africa Sanlam Developing Markets (SDM) (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market.It aims...Show moreLast updated: 30+ days ago
- Promoted
Team Leader
Phakisa HoldingsCenturion, South Africa Phakisa Holdings is currently seeking a Team Leader in the Centurion area.Show moreLast updated: 30+ days ago
- Promoted
Term Warranty Sales Team Leader
Level-UpSandton, South Africa The purpose of the Sales Team Leader is to manage and oversee the Sales Team, which is responsible for generating sales opportunities while maintaining professionalism, responsiveness, and courteou...Show moreLast updated: 30+ days ago
- Promoted
Service Delivery Manager
Herotel Telecoms (Pty) LtdPretoria, Gauteng, South Africa Herotel Business is inviting applications for the.This person will report to the.The Service Delivery will be responsible to lead and oversee the end-to-end delivery of telecommunications services ...Show moreLast updated: 8 days ago
- Promoted
Service Delivery Manager
TharisaPretoria, Gauteng, South Africa Provides strategic leadership and operational oversight of IT service delivery, support services, and project execution to ensure reliable, compliant, and user-focused technology operations across ...Show moreLast updated: 2 days ago
- Promoted
Outbound Sales Manager (BDR Manager)
THE / STUDIOWorkFromHome, Gauteng, South Africa Outbound Sales Manager (BDR Manager).All roles at THE / STUDIO are 100% remote from anywhere in the world, as long as you have all your tools and a fast, stable internet connection.THE / STUDIO is a gl...Show moreLast updated: 30+ days ago
- Promoted
- New!
Service Delivery Manager : Fintech
MobilitiWorkFromHome, Gauteng, South Africa Mobiliti specializes in Cloud Migration and Management Services, enabling businesses to transition effectively into the digital era.
Our solutions focus on modernizing IT operations to reduce costs,...Show moreLast updated: 21 hours ago
- Promoted
Copy of Client Service Delivery Manager
Smart PAWorkFromHome, South Africa Client Service Delivery Manager.Permanent employee, Full-time • South Africa - REMOTE.Salary : 480,000 - 720,000 R per year.
At SmartPA, we don’t just provide support – we transform it.Our mission is...Show moreLast updated: 6 days ago
- Promoted
National Service Delivery Manager
Data CentrixMidrand, South Africa Qualifications and Experience : .Information Technology, Business Management, or related field.Minimum of 810 years experience.
National or Senior Leadership capacity.Risk Management, Governance, and ...Show moreLast updated: 30+ days ago
- Promoted
Distribution Sales Manager | Pretoria
The Recruitment CouncilPretoria, Gauteng, South Africa Are you a commercially minded and client-centric leader ready to drive measurable growth and forge deep partnerships within the Independent Financial Advisor (IFA) and wealth manager landscape?.A p...Show moreLast updated: 18 days ago