Regional Customer Success Manager

Company Description

At fibertime™, we build and sell fiber internet in townships. We ensure fiber connectivity reaches every home, shack, and dwelling, offering pay-as-you-go daily vouchers instead of monthly contracts. Our mission is to provide township communities with access to the educational, economic, and entertainment power of the internet. By bringing the digital world to these areas, we empower individuals with greater freedom and opportunity.

Role Description

This is a full-time on-site role located in Pretoria for a Regional Customer Success Manager. The Regional Customer Success Manager will be responsible for ensuring customer satisfaction, managing customer accounts, and providing top-notch customer service. The role requires daily interaction with customers, resolving issues, and ensuring the smooth operation of customer accounts. Additionally, the manager will analyze customer data to improve service delivery and address customer needs efficiently.

Qualifications

• Customer Satisfaction and Customer Service skills
• Account Management experience
• Analytical Skills
• Strong Communication abilities
• Ability to work on-site in Pretoria
• Experience in the telecommunications or internet service industry is a plus
• Bachelor's degree in Business, Marketing, Communications, or related field is preferred
• Excellent problem-solving skills and a customer-centric mindset

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