IT Helpdesk First Line Support
CBRE ExcellerateJohannesburg, Gauteng, South Africa21 days ago
Job descriptionSupport an effective computer environment to make users more productive in executing their business processes. Assist in giving user an excellent experience within their IST environment. To provide first line end user support Answer helpdesk phone calls Log calls Assign calls Consolidate calls 2-3 years’ experience of working on a IT helpdesk, answering phones, logging and reassigning calls and providing 1st line remote support. Communication skills Excellent verbal communication in English Attention to detail Organized Friendly / Peoples Person Calm under pressure Customer focused General understanding of IT helpdesk operation, and broad understanding of IT support. Ability to translate clients’ problems into detailed logged calls Remote support, assisting staff with first line issues, printing, logging on etc. ICT jobs
Job title : IT Helpdesk First Line Support
Job Location : Gauteng, Johannesburg
Deadline : November 16, 2025
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It Support • Johannesburg, Gauteng, South Africa
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