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Client Success Coordinator - 0903 - Pretoria, South Africa

Client Success Coordinator - 0903 - Pretoria, South Africa

Bionic TalentWorkFromHome, KwaZulu-Natal, South Africa
7 hours ago
Job description

Overview

This range is provided by Bionic Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About the client :

Our client is a patient-focused healthcare and wellness provider dedicated to delivering holistic, compassionate care. The organization emphasizes consistent communication, empathy, and proactive support to help patients achieve their long-term health goals. Their mission is to provide a seamless and supportive experience at every stage of the wellness journey — building trust and strong relationships with each individual they serve.

About the role :

We’re looking for a Client Success Coordinator who will serve as the main point of contact for patients, ensuring they feel supported, heard, and valued throughout their care journey. This role requires a warm, professional communicator who enjoys connecting with people and maintaining strong relationships. The Client Success Coordinator will be responsible for conducting weekly check-ins with patients, tracking their progress, and assisting the internal team with administrative or client-related tasks during downtime. This is a client-facing role, ideally suited for candidates based in South Africa, given the communication style and alignment with US time zones.

What you’ll be doing :

  • Call patients weekly to check in, assess progress, and document feedback
  • Provide empathetic, professional communication and ensure every patient feels cared for and supported
  • Maintain accurate records of patient updates and share summaries with the internal care team
  • Assist with administrative and coordination tasks when not on calls
  • Follow up on patient inquiries, scheduling needs, or support requests
  • Contribute to improving client engagement and retention by identifying opportunities for a better patient experience
  • Represent the organization with professionalism, compassion, and reliability

Who are we looking for?

  • 2–4 years of experience in customer success, client relations, or patient support roles
  • Exceptional spoken and written English communication skills
  • Empathetic and people-oriented, with strong listening and follow-up abilities
  • Comfortable handling phone-based and remote communication
  • Organized, detail-oriented, and reliable in completing assigned tasks
  • Experience working in healthcare, wellness, or service-oriented environments is preferred
  • Excellent communication and organization skills
  • Proven ability to work independently in a remote setup
  • Experience working with US-based teams or clients is preferred

    • Position : Client Success Coordinator

    Remote Status : Fully Remote

    Preferred Location : South Africa

    Working Hours : 9 am to 6 pm EST

    Holidays : US Federal Holidays

    Salary : USD per month

    Internal Job ID : 0903

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