Customer Service Consultant

Our client is seeking a Customer Service Consultant for their team in Cape Town North.

Location : Cape Town Northern Suburbs

Requirements :

Grade 12

At least 2 years’ experience in a call centre / customer support environment

Computer literate – MS Outlook, Excel, Word & Internet

Professional communication skills in both Afrikaans and English

Formal business writing skills

Own reliable transport and preferably reside in the Northern Suburbs

About :

• Strong administration, organising, problem-solving and time management skills
• Ability to remain calm, objective and self-controlled under pressure
• Provide professional and exceptional support to both internal and external customers
• Advise and educate customers on the company procedures for different product models
• Handle monthly account queries via telephone, WhatsApp chatbot and company ticketing system
• Create, assign, escalate, follow up and resolve tickets
• Build positive relationships with customers and collaborate with team members to ensure top-tier service
• Perform administrative duties such as follow-up of failed communications, updating customer profiles, and reporting
• Send bulk emails and SMS to customers

Salary : R15,000 per month

Death & Disability Cover

How to Apply : via our website

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