Customer Success Adoption Specialist (Position located in Cape Town, South Africa)

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we are redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Please submit your resume in English.

To learn more about our team and office culture in Cape Town, South Africa visit the following links. Careers Page :

Adoption Specialists at KnowBe4

Adoption Specialists are focused on ensuring customers receive the most value from their existing service with us. The team concentrates on driving up product usage through a range of digital and high-touch strategies such as email campaigns, customer training webinars, and direct account engagements. Customer Success Adoption Specialists are experienced CSMs with a specific technical focus to engage with customers to analyze and drive additional value. The role is critical in analyzing product adoption rises and falls to shape the team\'s focus on which customers to prioritize.

Responsibilities

• Drive up product adoption for a book of accounts they own
• Review and configure customers\' product policies
• Analyze technical tools and configurations to identify low product adoption causes
• Monitor and report on low product usage
• Develop, support, and run product training webinars
• Create customer campaigns, including writing product newsletters and other automated communications
• Design and implement scalable automation for customers in ChurnZero

Minimum Qualifications

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit

Additional Information

Note : An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit

No recruitment agencies, please.

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