[SA] Customer Service / Dispatch Representative - 16171

Somewhere Cape Town, Western Cape, South Africa

LOOKING FOR CANDIDATES WITHIN THE SOUTH AFRICA REGION

We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Please note that only resumes submitted in English will be considered for review—fully remote role, only for South Africa Candidates.

POSITION : CUSTOMER SERVICE / DISPATCH REPRESENTATIVE

• Working Hours : After-hours coverage (Evenings, Weekends, and Holidays as assigned)

Salary Range : $1,400–$1,600 / month (The final offer is at the client's discretion and will be based on the candidate's skills and years of experience.)

Type of contract : Full‑Time

Type of job : Remote

Client Interview Process : Possible multiple interviews and an assessment

About the Company : The client operates in the plumbing, heating, ventilation, air‑conditioning (HVAC), and electrical services industry

KEY RESPONSIBILITIES

Customer Service

Dispatch

MINIMUM REQUIREMENTS

PREFERRED (NICE TO HAVE)

WORK SCHEDULE

This is an after‑hours role that primarily covers evenings and weekends.

The Typical Schedule Is :

Monday‑Thursday : 4 : 30 PM – 10 : 00 PM ET

Friday : 3 : 00 PM – 10 : 00 PM ET

Saturday : 7 : 00 AM – 5 : 00 PM ET

Some flexibility or rotation may be arranged based on coverage needs — for example, alternating weekend days or adjusting weekday hours. Candidates should be comfortable with a flexible, after‑hours schedule aligned with U.S. Eastern Time.

WHEN APPLYING FOR THIS POSITION, PLEASE COMPLETE THE FOLLOWING

1. VIDEO INTRODUCTION SUBMISSION

Record a short video (maximum 3 minutes) using Loom or Vimeo answering these questions :

2. TYPING TEST

The passing score is a minimum typing speed of 45 words per minute (WPM). Before taking the final assessment on Somewhere’s typing test, we highly recommend practicing with other online typing tests, as you will have only one attempt for this application.

Please ensure both requirements are completed before submitting your application.

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