German / English Speaking Contact Centre Agent (DBN or JHB) - Tip Offs Anon

DeloitteZA

3 days ago

Job description

Job title : German / English Speaking Contact Centre Agent (DBN or JHB) - Tip Offs Anon

Job Location : South Africa,

Deadline : December 07, 2025

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Job Description

Under minimal supervision, to provide inbound and outbound telephonic services to internal and external clients subject to the requirement / s of the client Service Level Agreement, Deloitte Tip-offs Anonymous controls and processes and specific project / s you, as the agent, may be allocated to.

Key Performance Areas :

Strategic Impact

Completes a variety of standard tasks that impact delivery of the broader team in relation to the overall strategy of the service area

Positive impact on broader team

Operational Effectiveness

Maintains close focus on timelines and accuracy ensuring quality of delivery of the role

Mitigates the risks that are inherent in the role through good attention to detail and compliance with client SLA, together with Deloitte Tip-offs Anonymous and Firm controls, policies and procedures

Provides wrap-up reports to superior

Adapts tasks, varying in nature, to the requirements of the team / business ensuring timelines are still achieved

Quality outputs that meet deadlines

Accuracy negates risk of output

Specialised Competencies

Provides inbound telephonic services to client’s subject to the requirements of the Deloitte Tip-offs Anonymous procedures, systems, and client SLA’s.

Adherence to all relevant legislation, including but not limited to Data Privacy Regulations as well as in-country Whistleblowing Legislation and Deloitte Tip-offs Anonymous controls and processes implemented to protect confidentiality of information provided by whistle-blower and to minimise risk to Deloitte Tip-offs Anonymous and its clients

Ensure that all information obtained from caller has been accurately and timeously compiled in a wrap up report, in line with reporting requirements and Deloitte Tip-offs Anonymous processes

Matters escalated and guidance sought where necessary

Effective and accurate provision of feedback to callers as required

Accurate timeous and professional support with ad-hoc Deloitte Tip-offs Anonymous projects as required and directed

Accuracy and quality of translations received within SLA and in accordance with Deloitte Tip-offs Anonymous processes and associated requirements

Qualifications

100% Fluency in German and English. Language testing will occur.

3 Year Diploma, preferably Forensic and or Call Centre based qualification

2 - 3 years working experience, preferably in a contact centre would be an advantage

Can be based in our Durban or Johannesburg officev

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