Duties & Responsibilities
- Maintain and improve ATM uptime
o Timeous attendance to callout calls
o Timeous repairs of ATMs in the designated areas
o Weekly servicing of low performing sites
o First time resolution on callout sites, no repeat calls
Ensure quality of new switch-on’so Programming and configuring of new sites within the prescribed SLAs
o Conduct client training
Stock managemento Ensure optimum boot stock
o Book in faulty parts and replace with fixed parts
o Ensure backup parts are available and in good working order at all times
Admino Complete all job cards timeously
o Complete downtime report monthly
o Complete monthly stock take report and submit before the end of each month
o Ensure open tickets are managed at a minimum
Comply with assigned project deadlines according to SLA per projectFollow Field Policy and Procedures regarding vehicle usage, cellphone usage, petrol card, and Tools of tradeDesired Experience & Qualification
Matric or NTC 3 Electronics CertificateA / N Diplomas / certificates or ND ElectronicsCurrently working on MS Office (Excel and Outlook)Must have a valid driver’s licenseField Support with a minimum of 2 years on-the-job driving experienceMin 1 to 2 years of electronic and / or mechanical experience (printer repairs, dispensers, photocopiers, etc.)Electronic component testingAbility to work over weekends, standby, and overtimeEnglish written and verbal proficiencyMin 1 year Customer Service experienceExcellent clear and comprehensible communication skillsPrevious experience in training customers on new productsExperience and / or ability to learn new applications quickly – industry software and handheld applicationsComfortable to work in rural and remote areasAble to work extended hours and perform weekend duties when requiredRegional Support - Ability to work and stay in remote areas for periods of up to a week#J-18808-Ljbffr
