Client Success Coordinator - 0876 - Durban, South Africa

Client Success Coordinator - 0876 - Durban, South Africa

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Base Pay Range

USD per month

About the client

Our client is a patient-focused healthcare and wellness provider dedicated to delivering holistic, compassionate care. The organization emphasizes consistent communication, empathy, and proactive support to help patients achieve their long-term health goals. Their mission is to provide a seamless and supportive experience at every stage of the wellness journey — building trust and strong relationships with each individual they serve.

About the role

We’re looking for a Client Success Coordinator who will serve as the main point of contact for patients, ensuring they feel supported, heard, and valued throughout their care journey. This role requires a warm, professional communicator who enjoys connecting with people and maintaining strong relationships.

What you’ll be doing

• Call patients weekly to check in, assess progress, and document feedback
• Provide empathetic, professional communication and ensure every patient feels cared for and supported
• Maintain accurate records of patient updates and share summaries with the internal care team
• Assist with administrative and coordination tasks when not on calls
• Follow up on patient inquiries, scheduling needs, or support requests
• Contribute to improving client engagement and retention by identifying opportunities for a better patient experience
• Represent the organization with professionalism, compassion, and reliability

Who are we looking for?

Position

Client Success Coordinator

Remote Status

Fully Remote

Preferred Location

South Africa

Working Hours

9 am to 6 pm EST

Holidays

US Federal Holidays

Internal Job ID

0876

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Administrative

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