Operations Call Centre Manager

Job Title : Operations Call centre Manager :

(Inbound) Looking for an Operations Manager with 5+ years of management experience in call centre, preferably in FMCG, retail, or direct selling industries.

Seniority Level : Mid Career (4 - 6 yrs exp)

Location : CPT - Northern Suburbs, Western Cape

Type : Permanent

Duties and Responsibilities :

Tertiary qualification in Business Management or equivalent with exposure to Supply chain, logistics, call-centre, or retail.

Minimum of 5-years' experience in a management role with exposure to call centre, operations and logistics.

Able to manage 100+ administrative processors

At least 3 years in a Key Account Management or Retail role or direct selling of a product.

Ability to manage, motivate and develop team members.

Strong prioritisation, time-management, and project management skills.

Good communication skills with ability to present complex information to a wide range of audiences.

Customer service orientated while being efficient and proactive.

Conflict resolution management.

Skills Required :

Call centre management

Inbound sales - ECOMMERCE

People Management

Supply chain and Logistics processing teams

Project Management