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Customers Liaison Officer - Worcester ( Cape town)

Customers Liaison Officer - Worcester ( Cape town)

Dis-Chem PharmaciesWorcester, ZA
9 days ago
Job description

Job title : Customers Liaison Officer - Worcester ( Cape town)

Job Location : Western Cape, Worcester

Deadline : November 21, 2025

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Job Description

  • Dis-Chem Pharmacies (CJ Sales) requires a Customer Liaison Officer at our Worcester Office in Cape town. Act as a liaison and provide product / services information and resolve any concerns that our clients / suppliers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

    • Minimum Requirements…

    Essential :

  • Grade 12 / Matric or Senior Certificate
  • 2 – 5 years relevant customer service experience

    • Advantageous :

  • Relevant Customer Service Qualification

    • Job Specification…

    Stakeholder relationships :

  • Always represent the company well in line with the mission, vision and values.
  • Attempt to resolve all queries at first contact.
  • Ensure a high standard of care and best practice is being delivered to the customer / suppliers.
  • Deal directly with customer and CJ Distribution queries.
  • Ensure speedy resolution of client complaints and recommend solutions to the business unit to assist in identifying better ways of providing a service.
  • Undertake customer satisfaction research to identify customer’s experience.
  • Obtain and evaluate all relevant information to handle product and service inquiries and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Resolve all supplier or customer queries.
  • Use customer and store feedback to improve future customer service.
  • Re-launch initiatives to increase customer satisfaction.
  • Act as mediator between and among staff and clients to enhance communication and resolve conflicts

    • Customer Service :

  • Return correspondence via email relating to important information.
  • Develop and implement communication “scripts” when handling different topics.
  • Keep records of all conversations in our call centre database in a comprehensible way.
  • Support the recording of customer queries in our Call Centre database in a comprehensive manner.

    • Orders and delivery (Client / Suppliers) :

  • Take orders by obtaining and verifying information.
  • Create and maintain project delivery timelines.
  • Handle complaints related to all customer orders.
  • Inform customers if items are out of stock or discontinued.
  • Roll out CJD articles telesales order system and report progress to Senior Management.
  • Process all interactions necessary for the accurate managements of adherence calls.

    • Reporting & Administration :

  • Provide feedback on the efficiency of customer service process.
  • Log all resolved and unresolved queries on a daily basis for reporting purposes.
  • Identify root causes of issues and put forward proposals to the management team for improving the system and service to ensure that a longer term solution is provided.
  • Compile reports on relevant products and their sales, quality and feedback.
  • Liaise with various stakeholders to discuss sales performances and act accordingly.
  • Present new ranges to senior managers on a regular basis.

    • Competencies

    Essential :

  • Communication skills
  • Interpersonal skills
  • Quality orientation
  • Self-management skills

    • Special conditions of employment :

  • South African Citizen
  • MIE, clear criminal and credit
  • Driver’s licence and own reliable transport

    • Remuneration and benefits :

  • Market-related salary
  • Medical aid
  • Provident fund
  • Staff account

    • Closing Date  31 October 2025

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    Liaison Officer Town • Worcester, ZA

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