Complaints Officer

Requirements :

• Relevant LLB Degree.
• Minimum of 5 years experience in complaints administration.
• At least 2 years in a supervisory role.
• Valid drivers licence.
• Demonstrated knowledge of effective practices and complaints investigation procedures.
• Ability to identify best practices and adapt existing procedures to optimise organisational performance.
• Creative and effective use of technology to enhance work processes.
• Strong project management skills.
• Excellent research and investigative abilities.
• Highly organised with strong administrative skills.
• Proficient in logistics, planning, and implementation.
• Solid understanding of relevant legislation.
• Capable of developing strategic, tactical, and operational solutions.
• Strong influencing and stakeholder engagement skills.
• Excellent communication and facilitation skills.
• Exceptional report writing capabilities.
• Possess specialised knowledge relevant to the role.
• Sound customer relations skills.

Key Responsibilities :

How to apply :