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Product Manager Ethekwini

Product Manager Ethekwini

Xcede GroupDurban, KwaZulu-Natal, South Africa
11 days ago
Job description

Senior Product Manager

Posted today

Job Description

Our client is looking for a Senior Product Manager for a greenfield Player Account Management (PAM) platform. This is the control plane for identity, wallet / ledger, payments, bonuses, responsible gaming, and compliance. Engineering is strong and ready—now we need a hands-on product leader to own the vision, MVP, and multi-market rollout.

If you've taken a regulated, transactional product from zero to live, know how to balance build vs buy, and thrive under certification pressure, this is your stage.

What You'll Own

  • Product vision & strategy : Define the North Star for a modular, multi-market PAM. Prioritise speed, compliance, extensibility, and commercial outcomes.
  • MVP definition & delivery : Shape the domain model (identity, KYC, wallet, cashier, limits, withdrawals, auditability) and slice work into vertical increments that prove the system end-to-end.
  • Commercials & ROI : Build business cases, track unit economics, and optimise cost-to-serve across payments, KYC, fraud, and bonuses.
  • Vendor ecosystem : Lead RFPs and negotiate with PSPs, KYC / AML providers, fraud tools, and reporting partners.
  • Regulatory & certification : Own the jurisdictional matrix (UKGC, MGA, NJ DGE, ON AGCO), plan lab submissions, and ensure auditability.
  • Operational readiness : Specify back-office tooling, reconciliation flows, and support playbooks from day zero.
  • Data & observability : Define event taxonomy, data contracts, and instrumentation for KPIs, risk signals, and regulatory reporting.
  • Delivery leadership : Write BRDs and stories, run backlog rituals, accept features, and make trade-offs explicit and evidence-based.
  • Stakeholder management : Partner with Compliance, Payments, Risk / Fraud, Marketing, VIP, CS, and Data / BI; communicate clearly from board to squad.

What You Bring

  • 7-10+ years in product management, with direct ownership of greenfield or replatform deliveries in regulated, transactional domains.
  • Experience across KYC / AML, payment orchestration, wallet / ledger, responsible gaming, certification, and bonus engines.
  • Proven commercial and operational outcomes : improved acceptance rates, reduced verification time / cost, lower fraud loss, faster withdrawals, increased retention / LTV.
  • Hands-on operator : you write stories, join vendor calls, validate hypotheses with data, run UAT, and triage incidents with engineering.
  • Fluent in partnering with engineers on APIs, data models, and non-functional requirements.
  • Comfortable building under regulatory scrutiny and fixed certification windows.
  • How Success Is Measured

  • Business : registration-to-FTD conversion, payment acceptance %, withdrawal SLA, bonus ROI, retention / LTV, cost per transaction, fraud / chargeback rate.
  • Delivery : on-time MVP and certification milestones, defect escape rate, incident frequency / MTTR, scalability and latency under load.
  • Compliance / Ops : audit findings resolved, reporting completeness, reconciliation accuracy, CS ticket rate per active player.
  • This is a foundational role with lasting impact. You'll shape the product that underpins real-money play across multiple markets, working alongside a high-calibre engineering team and executive stakeholders. If you're motivated by complexity, ownership, and commercial outcomes—let's talk.

    Salary : Highly negotiable for the right candidate

    Benefits

    Private Medical Insurance

    Provident Fund

    Insured Benefits : Group Life / Income Protector / Funeral Fund / Capital Disability

    Canteen, Gym, Concierge, L&D etc

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