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Assistant Operations Manager

Assistant Operations Manager

ClearSource BPOJohannesburg, Gauteng, South Africa
30+ days ago
Job description

Overview

Lead. Inspire. Deliver. Become an Assistant Operations Manager at ClearSource. We are seeking a strategic thinker, people-driven leader, and problem-solver who thrives in fast-paced environments, balances business objectives with employee engagement, and ensures client satisfaction. This role partners with the Director of Operations to drive performance, growth, and success.

Why ClearSource

We believe in Making Lives Better—for our employees, our clients, and their customers. Our core values drive everything we do :

  • Customer First – We are obsessed with delivering an exceptional customer experience.
  • Personal Accountability – We do the right thing and do it well.
  • Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.
  • Hungry – We bring passion, energy, and drive to everything we do.
  • Happy & Healthy – We believe in choosing well and living well.

If these values resonate with you, we want you on our team.

What You’ll Do as an Assistant Operations Manager

This role is about leading people, driving performance, and fostering a culture of success. You will be at the heart of ClearSource’s operations, ensuring employees feel supported, clients are satisfied, and business goals are met. You’ll work with the Operations Manager to oversee day-to-day performance, support team leaders, manage client needs, and create an engaging, productive work environment. This role bridges execution with strategy to ensure smooth and efficient operations.

  • Support the Operations Manager in driving team performance and achieving client KPIs.
  • Monitor daily metrics and analyze performance trends to identify improvements.
  • Coach agents and improve service delivery in partnership with Team Leaders and Quality Analysts.
  • Communicate with clients as needed to align expectations and resolve minor issues before escalation.
  • Help implement and enforce new processes and performance improvement plans.
  • Collaborate with Recruiting, L&D, IT to ensure operational readiness and smooth onboarding.
  • Foster a positive, people-first culture with recognition, feedback, and development.
  • What We’re Looking For

  • Excellent English communication skills – Leading conversations with teams and clients.
  • Bachelor’s degree (any 4-year course) – Value education and strategic thinking.
  • 4+ years of leadership & managerial experience – Ability to guide and inspire teams.
  • 5+ years of BPO experience – Understanding of the industry and challenges.
  • 3+ years of leadership experience in a BPO environment (e.g., Senior Team Leader, Account Manager, or Assistant Ops Manager).
  • Client-facing experience is a plus – Ability to communicate expectations and manage deliverables.
  • Strong problem-solving, coaching, and performance management skills.
  • A team-first mindset with the ability to drive results through people.
  • What’s in It for You?

  • Competitive salary and benefits package
  • Career growth opportunities in a thriving global BPO
  • A dynamic, people-focused company culture
  • The chance to make a real impact on people, business, and client success
  • If you’re ready to inspire teams, drive performance, and make a difference, apply now and let’s grow together.

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    Assistant Manager • Johannesburg, Gauteng, South Africa

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