Communications Officer (Dispatcher)

Join to apply for the Communications Officer (Dispatcher) role at Walton County Sheriff's Office.

General Statement of Job

The Communications Officer provides ongoing communication support to field units responding to calls and conducting patrols. The Communications Officer is responsible for performing a number of tasks simultaneously while gathering information from often uncooperative and / or emotional callers. The Communications Officer must quickly and effectively calm the caller to obtain necessary information to determine what resources need to be dispatched. The member must be able to take control of situations that may be chaotic, heart-wracking, stressful, confusing, and frenzied. Their work within emergency response services often places them in the middle of life or death situations, so requirements and training for these positions are often stringent, rigorous, and unwavering. The Communications Officer must stay up to date with the latest technology, policies, procedures, and best practices affecting public safety services. The Communications Officer maintains a calm, professional demeanor while handling a variety of emergency and non-emergency calls.

Minimum Qualifications

• 18 years of age or older
• High school diploma or equivalent
• Valid driver's license
• Type 20 words per minute
• Obtain State of Florida Safe Telecommunicator Certification within one year of hire
• Obtain Emergency Medical Dispatch Certification from the International Academy of Emergency Dispatch
• Obtain Emergency Fire Dispatch Certification from the International Academy of Emergency Dispatch

Essential Job Functions

Required Knowledge, Skills, and Abilities

Physical Requirements

Work is performed in an office environment with frequent interruptions, changes in the workflow and irregularities in the work schedule. Work shifts may include evenings, weekends and holidays; and hours during inclement weather and school closures. The job may involve making immediate decisions with insufficient data and requires the ability to evaluate changing events and decide on the appropriate course of action. The position involves sitting for extended periods of time while working at a computer terminal. Learned physical skill is required to perform keyboarding function. The position requires the ability to effectively communicate through oral and written mediums and adequate hearing and visual acuity to listen, relay information and monitor computer display terminal.

Equal Opportunity Employer Statement

Walton County Sheriff's Office is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Walton County Sheriff's Office will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Veterans are encouraged to apply.

Seniority level : Entry level. Employment type : Full-time. Job : Marketing, Public Relations, and Writing / Editing. Industries : Law Enforcement.

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