Master Service Advisor
SydsenSandton, South Africa22 days ago
Job descriptionMinimum 35 years of experience as a Service Advisor (Master or Senior level preferred) Strong technical background and understanding of vehicle systems Excellent communication, problem-solving, and customer service skills Experience in a dealership environment (premium brand experience advantageous) Proficient in dealership management systems (Kerridge, Automate, or similar) Valid drivers license
Key Responsibilities :
- Greet customers and assess their service requirements
- Accurately capture customer concerns and translate them into repair orders
- Provide technical advice and explain recommended repairs and maintenance
- Coordinate with workshop technicians to ensure efficient job scheduling and workflow
- Maintain communication with customers regarding job progress and costs
- Prepare quotations and obtain customer authorizations
- Conduct final checks and ensure vehicles meet quality standards before delivery
- Upsell additional products or services where appropriate
- Handle warranty claims and liaise with OEM representatives as required
- Maintain accurate documentation and ensure compliance with dealership policies
Requirements :
Create a job alert for this search
Service Advisor • Sandton, South Africa