Customer Success Manager

About Nintex

Nintex the possibility engine helps companies unlock the power of endless possibilities. Today more than 8500 public and private sector organizations across more than 100 countries turn to the Nintex platform to automate how work gets done remove friction from business processes and unlock the full potential of their people.

We are a diverse global team who - together - leaps into challenges seizes opportunities and lifts each other up as we adapt and build towards one common purpose : helping companies unlock the power of endless possibilities.

About the role

The Customer Success Manager (CSM) is responsible for driving product adoption and maximizing customer value to support retention. The CSM manages day-to-day customer health and engagement fostering growth through regular interactions actionable insights and telemetry data while collaborating cross-functionally to ensure smooth execution of success plans.

This role will be supporting customers in the AMER region which will involve shift work. The working hours for this role will be 12pm 8pm Monday Friday.

Your contribution will be :

Territory & Account Planning

• Co-create success plans aligned with customer goals lifecycle maturity and long-term value realization
• Deliver telemetry-driven insights on adoption usage and whitespace to inform retention and growth strategies
• Maintain continuous engagement through feedback loops sentiment tracking and milestone alignment

Onboarding & Enablement

Relationship Development

Value Realization & Adoption

Renewals

Expansion

Modernization

To be successful we think you need

Discover #LifeAtNintex

Hear from our current customer success team and learn how you grow your career with learning & progression whilst working to support customers across the globe.

Hear from Sam current customer success manager based in Johannesburg : all that #LifeAtNintex has to offer

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Whats in it for you

Nintex has a hybrid working model enabling us to build culture learn and grow together. We intentionally connect and collaborate while emphasizing flexibility with a blend of at-home and in-office work. This role is remote with intentional opportunities to collaborate and connect with your colleagues both async and in person

While our offerings differ from country to country we offer our entire global workforcean array of exciting perks and benefits including

View more about our benefits here : Statement : Preference will be given to People Living with Disability who are members of the designated groups in line with the Employment Equity Plan and Targets of the Company.

#LI-REMOTE

Required Experience :

Manager

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type

Full Time

Experience

years

Vacancy

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