Customer Service Specialist
RareCruitDurban, South Africa30+ days ago
Job descriptionWhat do you need to bring to the table? Here's what we're looking for : Proven experience as Financial Customer Support Specialist - 1 + year in the role. Flexibility to work rotating 8- hour shifts, including evening and weekends. Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date. Customer orientation and ability to adapt / respond to different types of characters. You're a people person. You can handle all kinds of customers and still keep your cool. Ability to multitask, prioritise, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment. Strong verbal and written communication skills and problem-solving skills. Patient and cool under pressure. Mon to Friday 7 : 30 am to 8 : 30pm EST Saturday 10 : 00am to 4 : 00pm EST
We're seeking a highly motivated Customer Support Specialist with financial background to join our client's dynamic team.
This role will be the first point of contact for the customers, ensuring they receive top-notch service and support.
The ideal candidate is a problem-solver who thrives in a fast-paced environment.
Core Responsibilities (include, but not limited too) :
- As the primary point of contact for our clients, the Customer Support Specialist must provide exemplary customer service.
- Quickly identify hardware, operating system and networking issues during clients' interactions.
- Help update knowledge base by identifying and reporting issues.
- Resolve client problems in a professional manner, escalating issues as required.
- Maintain customer records by updating account information in the database.
- Contribute to team effort by accomplishing related results as needed.
Requirements and Skills
Working Hours :
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Customer Service Specialist • Durban, South Africa
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