Customer Service Manager
Posted today
Job Description
Please Read Carefully & Fully Complete Both Steps Below to Be Considered
Application Process & Requirements
- Fill out the application form (choose "Service Manager" as the position you are applying for)
Apply Here :
Submit a video answering the questions provided on the application form.Key Notes to Remember :
Attach a video answering all questions on the application form.Ensure your video link is accessible (Google Drive, Loom, YouTube – unlisted or shareable).Applications without both a video and resume will not be reviewed.Be yourself and show your energyUse the same camera, headset, and workspace you\'ll use if hired.About the Role
We are seeking a skilled Client Service Manager to lead our remote service team, ensuring exceptional support and long-term satisfaction for our commercial cleaning clients across Canada and the U.S.
As a Client Service Manager, you will oversee the performance and development of our service and BCO team. You\'ll ensure smooth day-to-day operations, handle escalations, support building changeovers, step in during overflow tasks, and maintain high service standards. Your leadership will directly influence client retention, satisfaction, and overall success.
Key Responsibilities
Supervise and manage a team of remote customer success representatives.Onboard and train new team members to meet our service standards.Monitor KPIs : response times, resolution rates, and customer satisfaction.Coach and support team members with call reviews, feedback, and ongoing development.Handle escalations for complex service issues with quick, professional resolution.Step in during overflow periods to maintain consistent service.Collaborate with senior leadership to identify service gaps and improve processes.Requirements
5+ years in a supervisory / leadership / operations role.Excellent English communication skills (spoken & written) – minimum 9 / 10 proficiency.Proven experience managing remote teams or working in virtual environments.Strong organizational skills; ability to stay calm under pressure.Proficiency with CRMs (HubSpot preferred), Google Workspace, Slack, Zoom.Results-driven mindset with a passion for customer success.Compensation
Shift : Monday – Friday, 8 : 00 AM – 4 : 30 PM (Mountain Time) but overtime will be needed when issues arriveJob Type : Full-time
Application Question(s) :
Have you filled out the form?Experience :
Supervisory / Operations : 5 years (Required)Work Location : Remote
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