Lodge Manager

The Lodge Manager is responsible for the total oversight of the guest experience at the lodge, ensuring exceptional guest interaction and creating a welcoming, authentic, and seamless stay. This includes hands-on leadership of the guest services team, proactive communication, issue resolution, and continuous training and development of all lodge team members to maintain the highest standards of luxury service and hospitality.

Required Skills & Experience :

• Minimum of 3-5 years experience in a senior lodge management or guest services role in a 5-star safari or boutique hotel environment.
• Proven track record in delivering exceptional guest experiences.
• Strong leadership and interpersonal skills : a natural motivator and team player.
• Excellent communication skills, both written and verbal.
• High level of professionalism, emotional maturity, and flexibility.
• Organized, with exceptional attention to detail and problem-solving skills.
• Solid knowledge of lodge operations and luxury guest expectations.
• Valid drivers license and own transport essential.
• Computer literate (MS Office Suite) and familiar with property management systems.

Key Responsibilities :

Guest Experience & Service

Lodge Operations

Staff Leadership & Development

Financial & Stock Controls

Compliance & Standards

Communication & Reporting

Benefits