Community Manager

Company Description

At Neighbourgood, we provide inspiring living and workspace solutions to help ourmembers thrive.

The future of living and working is happening right now, and we are leading this movement in South Africa, and connecting the dots as we go.

Role Description

A Community Manager is a respected leader in the community setting an example for how people conduct themselves in and around the space.

They are excellent at organizing and planning - Do your friends and family count on you to coordinate plans?

They are punctual with good time management and good quick communication skills - Customers hate being in the dark, so the position requires over communication to make sure everyone knows the details.

They lift staff morale when energy is low and drives team energy daily.

The have hard but always respectful conversations with staff who are not performing.

You are the leader of the teams on site and need to strike the balance of being there to support them and create a positive work environment but also hold them accountable.

How you make people feel is not only true for customer service but for maintaining a high performing team.

They love to serve.

If your love of language isn't an act of service, this isn't the role for you.

You should have a positive outlook on life but still realistic.

A self-motivator and driver - your location team need you to be on it when they need the support.

We can always curb your efforts if we feel you are overstepping a mandate, but we find it hard to push people to initiate solutions.

Be outcome driven and always focused on achieving an objective outcome.

You should be someone who thrives on a busy and ever-changing workday.

Key Responsibilities

• To provide overall management, accountability, and direction for the operation of the location.
• To maintain location occupancy, control location operating costs and generate targeted location net operating income that meets or exceeds budget, with guidance and support from the EXCO and senior management team including the Asset Manager.
• Establishing and maintaining mutually beneficial relationships with members, contractors, service providers, management, and team members.
• Ensuring the location runs a full engagement, events and activations program to drive occupancy, retention and repeat memberships.

Qualifications

Soft Skill Requirements

Able to communicate in English Language easily and concisely (both verbally and written). Comply with all organization policies and all systems and procedures as laid down by the Management. Basic Computer & Mathematics skills.

Other Requirements

Own transport? Own phone? Live in Cape Town (location-based position).

Job Specific Tasks

Why Join Us?

We are a young, dynamic and fast‑growing company looking for smart, creative, hard‑working, good people with integrity to join our team. Being a Neighbourgood team member is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you — because together we can achieve more.

At Neighbourgood, we challenge ideas, and explore new ways of getting things done, and we ask you to bring your open‑minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated. Neighbourgood is growing incredibly quickly, meaning each employee will be given significant responsibility and autonomy.

We value strong work ethic and entrepreneurial spirit. This will mean hard work but will also mean room for innovation in developing processes and / or programs that could benefit the company.

Ready to Apply?

If you're ambitious, people‑oriented, and ready to help us build belonging through exceptional spaces, we'd love to hear from you. Send us your CV / resume and a short note about why you'd make a great fit.

#J-18808-Ljbffr