Account Success Manager - 0762 - Johannesburg, South Africa

Bionic TalentWorkFromHome, Limpopo, South Africa

3 days ago

Job description

Bionic Talent

Apply to join the Account Success Manager role at Bionic Talent.

Base pay range

USD 1800 to USD 2400 per month.

About the Client : Our client is a specialized digital marketing agency focused exclusively on supporting mental health professionals. They partner closely with therapists, psychologists, and mental health clinics to enhance online visibility, drive organic traffic, and generate high-quality leads.

About the role

We are hiring an Account Success Manager to serve as the trusted partner to our clients, helping them understand, navigate, and succeed with their digital marketing strategies. You’ll manage 25–30 client accounts, coordinating between the internal team and clients to ensure goals are met and relationships are nurtured.

What you’ll be doing

Manage and nurture 25–30 client accounts in the mental health industry.
Translate technical digital marketing updates into clear, client-friendly communication.
Act as the main point of contact for all client queries, status updates, and feedback.
Ensure project deliverables are met on time by coordinating efficiently with the internal team.
Prioritize requests based on impact and team capacity — avoiding overload on any one specialist.
Proactively report progress, task completions, and updates without needing reminders.
Oversee project timelines and deliverables using ClickUp, ensuring transparency and accountability across teams.
Monitor project pipelines and keep tasks organized, updated, and moving efficiently through ClickUp.
Track and analyze campaign performance data; provide clients with clear, insightful reports and recommendations based on analytics.

Who are we looking for

Minimum 3 years of experience as Account Success Manager or related field.

Proficiency in organizational tools and CRMs like ClickUp, GoHighLevel, etc.

Solid understanding of digital marketing factors, mainly Web design, SEO, and Google Ads.

Friendly, confident demeanor with a standout smile and energy that puts clients at ease.

Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.

Excellent organizational and time management abilities, with a keen attention to detail and strong project management skills.

Strategic thinking and problem‑solving skills, with the ability to identify and fix issues proactively.

Experience working in digital marketing agencies is required.

Fluent in English, oral and written.

Position

Account Success Manager

Remote Status

Fully Remote

Preferred Location

Global

Working Hours

9 am to 6 pm EST

Holidays

US Local Holidays

Internal Job ID

0762

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Manager Johannesburg • WorkFromHome, Limpopo, South Africa