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IT Infrastructure Support Manager
G-Core Capital
Umbogintwini, South Africa
14 days ago
Job description
Responsibilities :
The desired candidate will be required to perform the following which may not be limited to :
Manage and lead the IT Support service providers
Oversee the resolution of technical issues
Ensure the smooth operation of IT services
Develop and implement IT support policies and procedures
Monitor system performance and ensure compliance with industry standards
Ensure the security and integrity of IT systems
Prepare and present reports on IT support activities
Implement and manage IT support tools and software
Conduct regular performance reviews of IT support service providers
Handle escalated IT support issues
Plan and execute IT support projects.
Provide first-line support for laptops, video and web conferences, & file sharing solutions
IT front desk support
Install, configure, and troubleshoot hardware and software issues
Set up and manage wireless networks, ensuring reliable connectivity
Diagnose and resolve network problems, monitor network performance
Create, modify, and delete user accounts in Active Directory
Plan and execute backup strategies to ensure data integrity and availability
Train employees on IT systems and provide user manuals
Contribute to IT department knowledge management initiatives
Support for Syspro upgrade project, working with remote IT staff, including change implementation and testing
Collaborate with other departments to support overall business objectives
Ensure seamless integration of IT systems across all departments
Stay current with emerging technologies and industry trends
Manage the ERP and other software packages including VIP Payroll System, Uniclox Biometric Access Control System, Pastel etc.
Minimum Requirements :
Relevant BCom Degree in IT from a reputable institution
Experience with Syspro (advantageous) or similar ERP system (critical)
5 years relevant and proven work experience, preferably within the FMCG sector
Experience in a managerial role.
Strong knowledge of IT support processes and best practices.
Experience with IT support tools and software
Excellent verbal and written communication skills
Ability to work in fast-paced and driven company environment
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It Support • Umbogintwini, South Africa
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