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IT Infrastructure Support Manager

IT Infrastructure Support Manager

G-Core CapitalUmbogintwini, South Africa
14 days ago
Job description

Responsibilities :

  • The desired candidate will be required to perform the following which may not be limited to :
  • Manage and lead the IT Support service providers
  • Oversee the resolution of technical issues
  • Ensure the smooth operation of IT services
  • Develop and implement IT support policies and procedures
  • Monitor system performance and ensure compliance with industry standards
  • Ensure the security and integrity of IT systems
  • Prepare and present reports on IT support activities
  • Implement and manage IT support tools and software
  • Conduct regular performance reviews of IT support service providers
  • Handle escalated IT support issues
  • Plan and execute IT support projects.
  • Provide first-line support for laptops, video and web conferences, & file sharing solutions
  • IT front desk support
  • Install, configure, and troubleshoot hardware and software issues
  • Set up and manage wireless networks, ensuring reliable connectivity
  • Diagnose and resolve network problems, monitor network performance
  • Create, modify, and delete user accounts in Active Directory
  • Plan and execute backup strategies to ensure data integrity and availability
  • Train employees on IT systems and provide user manuals
  • Contribute to IT department knowledge management initiatives
  • Support for Syspro upgrade project, working with remote IT staff, including change implementation and testing
  • Collaborate with other departments to support overall business objectives
  • Ensure seamless integration of IT systems across all departments
  • Stay current with emerging technologies and industry trends
  • Manage the ERP and other software packages including VIP Payroll System, Uniclox Biometric Access Control System, Pastel etc.

Minimum Requirements :

  • Relevant BCom Degree in IT from a reputable institution
  • Experience with Syspro (advantageous) or similar ERP system (critical)
  • 5 years relevant and proven work experience, preferably within the FMCG sector
  • Experience in a managerial role.
  • Strong knowledge of IT support processes and best practices.
  • Experience with IT support tools and software
  • Excellent verbal and written communication skills
  • Ability to work in fast-paced and driven company environment
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    It Support • Umbogintwini, South Africa