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Remote Jobs in South Africa

Last updated: 2 days ago

Student Services Consultant (Remote)

Datafin RecruitmentEast London, ZA
Remote

PROVIDE seamless customer service to the Institutions clients by ensuring professional, timeous and empathetic query resolution as the next Student Services Consultant wanted by a dynamic Online Le... Show more

 • Promoted

Technical Recruiter (Remote)

RM Staffing B.V.Samrand, GP, ZA
Remote

Reboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating.We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services... Show more

Associate Automation Consultant — Remote

The Legends AgencyWorcester, ZA
Remote

A growing automation specialist in South Africa is seeking an Associate Technical Consultant to support the delivery and optimization of document and process automation solutions.With a focus on im... Show more

 • Promoted

Remote Receptionist

Remote RecruitmentSouth Africa, Gauteng, ZA
Remote
Quick Apply

Remote Recruitment helps South African professionals secure flexible remote contract opportunities with UK companies, connecting independent contractors with businesses where they can thrive and ma... Show more

Finance Assistant/ Remote Bookkeeper

West Coast PersonnelCape Town, ZA
Remote

Our client is a London-based property maintenance company servicing clients ranging from housing associations to high-end estate agents.They pride themselves on delivering responsive, high-quality ... Show more

 • Promoted

Remote AI & Automation Specialist

Bamboo WorksVereeniging, ZA
Remote

A leading tech solutions provider in South Africa is looking for AI and Automation Specialists to design and develop innovative solutions that leverage artificial intelligence to streamline process... Show more

 • Promoted

Recruitment Sales Executive (Remote)

Scholtz Partners InternationalCape Town, ZA
Remote

Recruitment Sales Consultant Area; Remote position (Located in RSA) - Work from home Salary; Commission only with excellent earning potential (R1000 - R40 000 p/m) Requirements - Own Laptop or c... Show more

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Director, AI Advisory (Remote)

Elite SearchJohannesburg, ZA
Remote

What you'll do: You'll be the trusted AI advisor to CFOs, CEOs, CIOs, and boards.You'll lead discovery, shape strategy, develop high-value use cases, and close flagship engagements.A Senior AI Solu... Show more

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Operations Administrator (Remote)

EmplyfyFaure, WC, ZA
Remote

We're looking for a highly organised, reliable, and proactive individual who enjoys supporting teams and helping things run smoothly behind the scenes.This is a varied role where you'll assist acro... Show more

Customer Collections Specialist (Remote)

Prime System SolutionsJohannesburg, Gauteng, ZA
Remote

Prime System Solutions is seeking a Customer Collections Specialist to support a US-based client.The ideal candidate will have a minimum of 2 years of solid collections experience, strong communica... Show more

 • Promoted

Project Manager – Remote

FreeRecruitCape Town, ZA
Remote

We are looking for Project Managers who will lead various projects, initiatives, research, audits, and analytics across our departments to support consistent planning and operations.Define the scop... Show more

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Remote Sales Engineer

FusionTekCape Town, Western Cape, ZA
Remote

FusionTek is a Managed Service Provider (MSP) with offices in multiple US locations and team members globally.We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure ma... Show more

 • Promoted

Delivery Manager (Remote)

LifecheqLadysmith, ZA
Remote

About LifecheqLifecheq is a leading financial technology company that partners with distribution businesses and product providers to deliver holistic, advice-led solutions to end consumers.It opera... Show more

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Sales Specialist - Remote - Permanent - (Remote)

Dimension DataSandton
Remote

Sales Specialist - Remote - Permanent .The primary objective of the role is to promote technology domain-focused solutions within a practice or service area.Responsible for new account development ... Show more

Remote Paralegal

Remote RavenZA
Remote
Quick Apply

Commercial litigation paralegals: this role is drafting-heavy, deadline-driven, and behind-the-scenes.No client-facing courtroom theater.Our client is a Phoenix-based commercial litigation firm wit... Show more

Bookkeeper (Remote)

Sagen AdvisoryBellville, ZA
Remote

A rapidly expanding local and international accounting and consultancy firm is seeking to employ a vibrant and ambitious Bookkeeper.Though this is a remote position, the firm has local offices in L... Show more

Remote Group CFO

RecruitMyMomZA
Remote

An NPO is looking for a remote Group CFO to lead the organisation’s financial strategy, governance and operational stewardship across a multi-entity, multi-country environment.The role combines str... Show more

 • Promoted

Financial Controller (Remote)

Communicate RecruitmentCape Town, ZA
Remote

Lead month-end and year-end close processes across the full real estate portfolio - Manage and support a remote accounting team, including offshore staff and external CPA partners - Deliver accurat... Show more

 • Promoted

Remote Digital Marketing Manager

HuzzleZA
Remote

About Huzzle At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia.Our clients include startups, digital agencies, and tech pla... Show more

 • Promoted

Remote AI Automation Architect

FreerecruitVereeniging, ZA
Remote

Freerecruit is looking for a Remote AI Automation Specialist to join innovative AI-driven automation projects.The successful candidate will design and manage automation workflows, integrate third-p... Show more

 • Promoted
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Student Services Consultant (Remote)

Student Services Consultant (Remote)

Datafin RecruitmentEast London, ZA
6 days ago
Job type
  • Remote
Job description

ENVIRONMENT:

  • PROVIDE seamless customer service to the Institutions clients by ensuring professional, timeous and empathetic query resolution as the next Student Services Consultant wanted by a dynamic Online Learning Platform.
  • You will represent the brand through empathetic communication, using omnichannel software, confirming or clarifying information, responding efficiently and effectively enquiries by explaining possible solutions and ensuring that students feel supported and valued.
  • Applicants will need Matric/Grade 12 or equivalent with 1-3 years Call Centre experience with proficiency in CRM software, MS Office Suite and strong typing skills.

DUTIES:

Responsible for delivering an exceptional Customer Service by:

  • Representing the brand through empathetic communication, using omnichannel software.
  • Providing grammar, spelling and error-free communications.
  • Adaptively utilising various channels in line with the departmental strategy, requirements, and guidelines.
  • Responding efficiently and effectively enquiries by explaining possible solutions and ensuring that students feel supported and valued.
  • Engaging in active listening with students, confirming or clarifying information and diffusing angry students, as needed.
  • Building lasting relationships with students and other stakeholders based on trust and reliability.
  • Utilising software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call centre metrics while providing excellent, consistent, customer service.
  • Taking part in training and other learning opportunities to keep abreast with the latest developments within the organisation.
  • Adhering to all company policies and procedures.
  • Updating existing customer information according to standard operating procedures
  • Providing alternative solutions with an aim to retain customers.
  • Alerting the team leader of consistent trends in query types i.e. increase in navigation type queries.
  • Pro-actively engaging with team leaders and other stakeholders to identify potential campaigns to support the organisation’s goal of having well informed students.
  • Interpret and identify potential brand damaging queries which could harm the business and to escalate this to management for resolution.
  • Consistently living the values of the brand and business at all times.
  • Performing any other duties as assigned by management.

REQUIREMENTS:

Qualifications –

  • Minimum qualification of Matric or equivalent.
  • Post-school Certificate or Diploma in Customer Service or Public Relations would be advantageous.

Experience/Skills –

  • 1-3 Years of experience in a Call Centre environment.
  • Track record as a high-performing individual in a Call Centre.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • High level proficiency in Microsoft Office product suite.
  • Proficiency in relevant customer service software applications and digital platforms
  • Excellent data capturing and typing skills.
  • Sound understanding of business processes that directly impact on student engagements.
  • Knowledge of all customer engagement channels.
  • Knowledge of student service practices and principles.
  • Superior written communication skills.
  • Ability to handle stressful situation appropriately.
  • Follow communication procedures, guidelines, and policies.
  • Ability to learn, retain and apply large amounts of information.
  • Able to understand new digital communication platforms.
  • Understanding and applying business rules where applicable
  • Strong customer service skills and ability to work with people from diverse backgrounds.
  • Personal Values: People and Team orientation, Ability to take Ownership, Attention to detail, Active listener.
  • Team player.
  • Work independently.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Strong time management and decision-making skills
  • Adaptability and accountability.

Advantageous –

  • Proficiency in dealing with customers through social media platforms.
  • The ability to communicate in at least one South African language.

ATTRIBUTES:

Interpersonal Relationships –

  • Building Organizational Relationships.
  • Inspiring Trust.
  • Team Commitment.
  • Self-confident Integrity.

Thinking –

  • Visionary Thinking.
  • Practical Creativity / Innovative.
  • Making Seasoned Judgements.

Self-Management / Motivation –

  • Adaptability.

Communication –

  • Effective Verbal & Written Communication.
  • Active Listening.