Remote Jobs in South Africa
Last updated: 9 hours ago
The role of Audit Director is suitable for a qualified accountant with at least two years’ experience in marketing agency finances.
The individual will have responsibility for managing audits across...Show moreLast updated: 14 days ago
Our client is a Data Product Manager to execute and optimize data products on their B2B data marketplace platform.You'll be responsible for managing the product lifecycle of data solutions that con...Show moreLast updated: 19 days ago
An AI platform emerged as the global category leader in AI service provider enablement.Operating globally, with the US as its primary market, the unique hybrid of Platform-as-a-Service (PaaS) and A...Show moreLast updated: 30+ days ago
We are hiring a Remote Office Manager for an owner-operated small business in the home services (roofing) industry.This is a Full-Time remote role for an Australia-based client.The role is focused ...Show moreLast updated: 14 days ago
Potential to grow into a long-term, expanded role).Beauty, Fashion, Fragrance & Lifestyle.B2B, Wholesale, and Brand Partnerships).
We are seeking a highly organized, proactive.This role is ideal...Show moreLast updated: 9 hours ago
This is a remote contract role for a Swift IOS Developer.We looking to hire a Swift developer who will be responsible for the creation and maintenance of iOS and OS X apps for platforms such as mob...Show moreLast updated: 30+ days ago
As a Remote Assistant, you will play a crucial role in supporting various administrative tasks and ensuring smooth operations within the team.
You will work closely with team members to facilitate c...Show moreLast updated: 30+ days ago
We are seeking an experienced and proactive.This role is ideal for someone who is highly organized, detail-oriented, and enjoys working in a fast-paced environment.
You have at least 1 year experien...Show moreLast updated: 30+ days ago
As a Remote Assistant, you will play a crucial role in supporting various administrative tasks and ensuring smooth operations within the team.
You will work closely with team members to facilitate c...Show moreLast updated: 30+ days ago
AM - 6 : 00 PM EST (US Eastern Time).USD $1,500 / month + performance bonus.Scalesource is a specialized recruiting firm dedicated to empowering companies by connecting them with skilled remote profess...Show moreLast updated: 30+ days ago
Executive Assistant & Marketing Support (Remote, Offshore).We are seeking a highly organized, tech-savvy, and versatile.Executive Assistant & Marketing Support Specialist.This is a dynamic ...Show moreLast updated: 30+ days ago
Students, high school seniors, aspiring influencers.Parents, stay-at-home moms and dads looking for flexible income.Office workers, finance specialists, healthcare workers, IT specialists.Construct...Show moreLast updated: 30+ days ago
At Reef, we connect elite sales talent with high-growth B2B companies building world-class revenue teams.We work exclusively with the top 3% of candidates and match you with established companies a...Show moreLast updated: 30+ days ago
We are seeking a meticulous and proactive.Reports Team supporting international surveying operations.This is an exciting opportunity to play a critical role in ensuring the accuracy, quality, and t...Show moreLast updated: 20 hours ago
This is not an entry-level role.We’re looking for a seasoned, confident closer who thrives on challenge, momentum, and results.
You’ll engage with high-intent leads, guide them through life-changing...Show moreLast updated: 14 days ago
If you''re excited about solving real-world problems, collaborating with smart people, and building software that mattersall while working remotelythis role is for you.
Design, build, and maintain p...Show moreLast updated: 30+ days ago
Figma Designer & Personal Assistant (Marketing).This role requires a creative individual who can design marketing materials using.
The ideal candidate is detail-oriented, tech-savvy, and has exc...Show moreLast updated: 30+ days ago
- Promoted
Manager, Customer Care - APAC
RemoteZA Key Qualities - for success at current stage of team and org development.We're looking for a builder—someone who thrives in ambiguity, proactively scaling operational processes to lay foundations a...Show moreLast updated: 14 days ago
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Manager, Customer Care - APAC
RemoteZA14 days ago
Job descriptionBias toward action—you thrive in early-stage environments, spotting gaps, and proactively solving problems without waiting for direction Proven experience building or scaling CX, Operations, or Support functions in high-growth or SaaS environments. Strong operational thinking and program management skills to lead initiatives and drive adoption for operational improvements to support long-term team efficiency, reduce manual work, and drive support excellence Default to using data and metrics to inform decisions, including root cause analysis, reporting, and setting performance KPIs Strong experience mentoring and leading high-performing teams, including performance management and coaching. Capable of being highly productive and independent in driving initiatives with minimal oversight from management. Manage and scale the team : Hire, coach, and develop a high-performing team of CC specialists. Create a culture of ownership, innovation, and excellence, ensuring team members are equipped to contribute beyond ticket resolution. Lead performance management : Set clear goals and provide structured feedback to foster high performance and continuous development. Drive data-led improvements : Track team metrics and lead root cause investigations into customer and support data. Identify pain points and ensure sustainable fixes are implemented. Own the iteration of core workflows, support systems, macros, documentation, and internal processes to reduce customer effort and increase internal efficiency Own escalation and feedback loops : Oversee escalated customer issues, ensure learnings are captured and looped back into product, training, or process changes. Lead the CC Partnership Support Program, collaborating closely with Partnership and Ops teams to ensure strong CX metrics and scalability in partnership support. Use data to own and deliver on key CX goals (e.g. CSAT, response times, backlog management), and drive improvements that are visible to the business and the customer.
Job Location : , South Africa, South Africa
Application Deadline : February 09, 2026
Key Qualities - for success at current stage of team and org development
We're looking for a builder—someone who thrives in ambiguity, proactively scaling operational processes to lay foundations and bring structure. Ideal for someone;
- Operationally minded and proactive with experience building foundational CX programs that scale in fast paced companies
- Data and impact led, using metrics and root cause analysis to drive measurable improvements
- A customer-obsessed, cross-functional leader who communicates effectively and influences stakeholders to unblock and empower teams in delivering high-quality user experiences
What You Bring
Job Responsibilities
People Management
Building Customer Care for Scale
Customer Experience Program Management