This job offer is not available in your country.

Customer Services Representative

SoluGrowth Pty LtdJohannesburg, ZA

21 days ago

Job description

Job title : Customer Services Representative

Job Location : Gauteng, Johannesburg Deadline : September 29, 2025 Quick Recommended Links

Jobs by Location
Job by industries

Key Responsibilities :

To offer our customers a first-class service to compliment the rest of the organisation corporation.

Processing of sales orders.

Processing quotations, if needed

Processing invoices, if needed

Maintenance and promoting growth of our automated ordering systems

Managing On Time in Full KPIs where possible ensure timely delivery of products to meet customer requirements.

Trying to meet Service Levels / KPI´s

Pro-actively seek methods of improving the services provided by the department

The department supports the sales and where necessary, the marketing teams, in their endeavours to achieve the company sales targets.

To support the wider Customer Logistics team when and if required

Job Dimensions :

Customer Service Rep. will not have any direct reporting responsibilities; however, you will be expected to act as a role model and manage processes that are performed by the team.

You will be expected to be flexible in terms of assisting the team in times of high volumes of workload and priority such as month and quarter end

As a Customer Care Specialist you will lead by example, driving the following aspects of the department

Operational KPIs as specified by the departmental Supervisor

Team Engagement

Departmental projects and initiatives

Productivity in the department

Processes are followed and opportunities for improvement are identified and actioned

Requirements :

Diploma / Degree or equivalent in Operations, supply chain management or similar

Proven communication and writing skills.

Customer care experience.

Demonstrate previous team leading experience

Excellent computer skills

Demonstration of evidence of the following :

Involvement in the continuous improvement of the departments processes, focusing on Quality, productivity and Customer Engagement

Active involvement in team engagement

Must be energetic and of a personable nature.

Clear communication skills are necessary.

Accuracy and attention to detail is essential.

Pro-active and the ability to consider the wider picture are important.

Must be conscientious, committed, focused and professional in their work ethics.

Ability to handle numerous tasks at any given moment and to work under pressure.

Desirable

Experience in managing daily workloads, continuous improvement initiatives such as process, quality, customer experience or productivity projects.

First knowledge about medical device environment

Medical Product knowledge

Basic Knowledge about rules and laws in the medical device environment

Customer Service jobs

Create a job alert for this search

Customer Service Representative • Johannesburg, ZA