RSA - Internal - Team Leader Cotswold Square (Hillcrest, KZN)

General Information

Job title :

Travel Consultant Team Leader

Purpose :

The Flight Centre Brand (FCB) Travel Consultant is responsible for growing sales and conversion month on month by delivering a world class customer experience best priced travel deals the widest choice of product and expert knowledge to our customers to grow Flight Centres market share and win customers.

The Team Leader (TL) will focus on increasing growth within the business with the discipline through One Best Way (OBW) and adding value internally and externally to gain customer market share.

Primary duties and responsibilities (KRAs)

• Sales Ability :

Follow the OBW sales process

In depth knowledge of your TOP 5 destinations in store

Strong customer engagement driven through person to person ethos

Follow OBW procedures to mitigate risk within business

Lead by example in all aspects on the FCB business as Brand Warriors

Hierarchy :

Area Leader and FCB General Manager

Key communication and relationships :

Internal : Team Team Leader Colleagues Area Leader General Manager Learning and Development People Culture team members Customer experience team Finance Marketing Product IT and Helio support teams.

External : Customers and suppliers

Job Requirements

Education and qualification :

Minimum requirements

Added advantage

Matric

Tertiary qualification

Experience :

Other : Location :

Nationwide

Travelling :

Determined by business needs

Office hours :

Determined by business needs

Additional :

Soft skills / Functional / job-related

Competency

Proficiency required

Basic

Intermediate

Advanced

Computer literacy

Sales

Time management

Team work / Supportive

Written and verbal

Communication skills

Self-motivated

Flexible / adaptable

Persistence

Discipline to follow through

Business Acumen

Integrity and Trust

Uphold company philosophies

Key Skills

Hyperion,Acquisition,Asset,ABAP,Basic,Activex

Employment Type : Full-Time

Experience : years

Vacancy : 1