Consultant, Client Success

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

• Analytical skills to prepare and summarize data into business solutions and provide sound analysis
• Able to communicate complex technical terms and / or processes in business language tailored to client
• Self-starter able to achieve results as part of an effective team (across countries and time zones)
• Able to effectively prioritize and multi-task under deadlines
• Experience using standard Microsoft Office tools (e.g. Excel PowerPoint Word)
• Experience representing technical and / or business issues and solutions to influence audiences at multiple levels of an organization
• Knowledge of the payment industry (i.e. trends threats competitors regulatory environments)
• Certifications or qualifications in Client / Customer Success project management or related areas of practice and expertise.
• Basic to intermediate proficiency in the following skills :
• Building client relationships - Build credibility and create trust-based relations; partner with clients to build their business
• Becoming customer centric - Listen to and prioritize customer needs to drive value realization and build trusted partnerships
• Success planning - Build measurable actions plans to help clients achieve their business goals and realize value from their products / solutions
• Client engagement - Communicate clearly and effectively with clients
• Proactiveness - Think ahead and take action
• Critical thinking - Take ownership over problems and find creative solutions to complex problems
• Fintech Experience a bonus

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work : No

Employment Type : Full-time

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1