Client Complaints Resolution Officer 1Nedbank • Johannesburg, ZA
Client Complaints Resolution Officer 1
Nedbank • Johannesburg, ZA
8 days ago
Job descriptionTo log, investigate, and resolve all client complaints received at Nedbank, ensuring compliance with regulatory requirements and alignment with the business strategy Log and record all client complaints and errors in the complaints management system, ensuring resolution within agreed turnaround times. Investigate and resolve complex queries by collaborating with internal and external stakeholders. Communicate effectively with clients to ensure fair treatment and timely resolution of complaints. Produce accurate reports, dashboards, and MIS for internal stakeholders and regulatory compliance. Facilitate monthly complaint resolution committee meetings and provide actionable feedback to improve processes, systems, and policies. Continuously review and recommend improvements to the complaints management process. Manage campaigns to enhance client data integrity and completeness. Support business strategy by aligning processes and solutions with organizational objectives. Stay informed on regulatory changes and ensure compliance in all complaint handling activities. Strong organizational and self-management skills Ability to work under pressure and manage high volumes Agile and adaptable with excellent problem-solving skills Effective communication and stakeholder engagement abilities Matric / Grade 12 / National Senior Certificate Advanced Diplomas / National 1st Degrees 3 - 5 years’ experience in complaints handling within the Short-Term (Non-Life) Insurance sector Knowledge of Short-Term Insurance Proficiency in MS Office Customer Service jobs
Job title : Client Complaints Resolution Officer 1
Job Location : Gauteng, Johannesburg
Deadline : December 21, 2025
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Client Officer • Johannesburg, ZA
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