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Appointment & Administrative Virtual Assistant - 15327
Appointment & Administrative Virtual Assistant - 15327Somewhere • Cape Town, Western Cape, South Africa
Appointment & Administrative Virtual Assistant - 15327

Appointment & Administrative Virtual Assistant - 15327

Somewhere • Cape Town, Western Cape, South Africa
30+ days ago
Job description

Role : Appointment & Administrative Assistant

Priority Location : SA

Working Hours : 8AM - 5PM MST

Salary Range : $1000 - $1300 usd per month

Type of contract : Full-Time (40hrs / w)

About the Company :

We are a growing home service business with 17 years in operation. As we enter our busy season we need a dedicated first point of contact for our customers. You will be the voice of the company handling inbound calls texts and emails scheduling appointments managing follow-ups and ensuring no opportunities slip through the cracks.

Job Summary :

This role combines administrative support with appointment setting. Were looking for someone friendly detail-oriented and proactivesomeone who enjoys keeping operations smooth while also helping to drive growth.

Key Responsibilities :

  • Frontline Communication

Answer incoming phone calls with professionalism and warmth.

  • Respond promptly to emails SMS and voicemail messages.
  • Represent the business as the first point of contact for new and existing customers.
  • Scheduling & Coordination
  • Book reschedule and confirm customer appointments.

  • Ensure technician schedules and routes are practical and efficient (using Google Maps / Waze).
  • Flag conflicts and resolve them with customers in real time.
  • Follow-ups & Appointment Setting
  • Call back warm leads and past customers to secure repeat business.

  • Proactively manage call lists and maintain a steady flow of appointments.
  • Track and report follow-up outcomes weekly.
  • Administrative Support
  • Update and maintain CRM records.

  • Run basic reports as requested.
  • Collect and organize customer feedback / reviews.
  • Key Requirements :

  • 36 years of experience in customer service appointment setting or administrative support.
  • Excellent spoken and written English; clear confident phone presence.
  • Strong organizational skills and attention to detail.
  • Proactive problem solver who can adapt quickly (e.g. re-routing technicians when schedules shift).
  • Comfortable using Google Workspace CRM systems and mapping tools (Google Maps Waze).
  • Available to work U.S. business hours (Arizona time zone).
  • Preferred Qualities :

  • Be the voice and backbone of a well-established growing business.
  • Work directly with the owner and play a key role in driving growth.
  • Earn competitive base pay plus meaningful performance incentives .
  • Long-term opportunity with potential for expanded responsibilities as the company grows.
  • Previous experience supporting home service construction or field-based businesses.
  • Ability to think critically and independentlytake initiative without waiting for step-by-step instructions.
  • Friendly customer-first attitude with strong follow-through.
  • Key Skills

    Generator,Accomodation,Football,Advertising,Architectural Design

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 1000 - 1300

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    Administrative Assistant • Cape Town, Western Cape, South Africa

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