Job title : Account Manager - Cloud Storage | Cape Town
Job Location : Western Cape, Cape Town
Deadline : December 28, 2025
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Job Description
Our client is an established leader in the information management industry, known for driving innovation in digital transformation and secure data solutions. With a strong national footprint and decades of expertise, they offer a dynamic environment where forward-thinking professionals can thrive.With a legacy of excellence and a commitment to innovation, they offer a professional environment where strategic thinking and precision are valued. This role presents a unique opportunity to contribute to a high-performing team at the forefront of data governance and operational efficiencyROLE PURPOSE
To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.KEY RESPONSIBILITIES :
Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Account Managers Portfolios.Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.Ensure that clients’ portfolios data integrity is accurately maintained.Assists with preparing and presenting business proposals to both existing and new potential customers.Maintains close relationships with the Account Managers in order to capitalise on opportunities identified.Maintain in-depth knowledge of the organisation’s product and service offerings, including digital, SAAS, and physical solutions.Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.Requirements
Qualifications & Experience :
Bachelor's Degree in Sales / Business Administration / Customer Relationship / Marketing ManagementAt least 6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply ChainExcellent command of the English languageMust have excellent communication and interpersonal skillsMust pay attention to detailMust be focused on achieving resultsMust be a team playerMust have business acumen and be able to communicate at all levelsMust be highly computer literateDemonstrate excellent organisational skillsMust have valid driver’s license with own transportBEHAVIOURAL COMPETENCIES
Essential Competencies :
Relating & NetworkingPresenting & Communicating InformationWriting & ReportingPlanning & OrganisingDelivering Results & Meeting Customer ExpectationsFollowing Instructions & ProceduresAdapting & Responding to ChangeCoping with Pressures & SetbacksWorking with People (Relationship building Business)Target DrivenDesirable Competencies :
Applying Expertise & TechnologyLearning & ResearchingEntrepreneurial & Commercial ThinkingTerritory PlanningInspire Action on DebtorsTime Management (Response Time)Adhere to timelinesDiscipline and Organise ReportsSales / Retail / Business Development jobs