Group Manager Transactional Quality

Oversees and manages the Quality Team

Manage the Continuous Improvement of the Quality Team

Conduct Root Cause Analysis and Solution Identification and proactively communicate relevant observations or findings with all stakeholders

Facilitate business reviews and performance discussion with both internal and external clients

Support activities include assessment activities related to the Quality Program identification of risks and recommendations draft QA documentation and conduct in depth quality assurance review

Lead / participate in maintenance of standard processes and new process releases and provide coaching for institutionalizing them

Available to be leveraged as a resource (if available capacity) for Project / Program Management mobilization

Manage and participate in special projects as requested by Leadership Manage Quality Assurance pool including certifications re-certifications and the assignment process

Develop requirements for Quality Assurance capability development and the maintenance of Quality Assurance skills and expertise

Driving reporting and analytics requirements for Quality Assurance management

Facilitate and administer Quality Assurance performance / recognition feedback

Participate in program development and continuous improvement initiatives

Assist Project Management in process metrics definition / collection and maintenance and bringing in statistical analysis techniques for increasing predictability of the development process Contribute and participate productivity improvement initiatives

Provide clear governance on quality tasks relative to insights generation and innovation

Ensure quality measures align with program outputs or SLAs

Ensures the implementation of regular coaching sessions with team members recognizing strengths and develop action plans to address areas for improvement Create developmental road maps for Quality personnel

Establish standardization and documentation of team processes and procedures.

Qualifications : Grade 12

3-4yrs experience as a QA Manager in a travel account (preferably)

Has understanding of Quality methodologies (Lean six sigma Kaizen etc.)

Direct client management experience

Willing to work onsite and Graveyard Shift 11.30pm-9am

Days off will be in the week

Remote Work : No

Employment Type : Full-time

Key Skills

Fashion Retail,Forklift,Developmental Disabilities Experience,Management Experience,Mediation Experience,Serving Experience,Warehouse Experience,Product Management,Alternative dispute resolution,Leadership Experience,Supervising Experience,Social Work

Experience : years

Vacancy : 1