Customer Success Specialist

About Nintex

Nintex the possibility engine helps companies unlock the power of endless possibilities. Today more than 8500 public and private sector organizations across more than 100 countries turn to the Nintex platform to automate how work gets done remove friction from business processes and unlock the full potential of their people.

We are a diverse global team who - together - leaps into challenges seizes opportunities and lifts each other up as we adapt and build towards one common purpose : helping companies unlock the power of endless possibilities.

About the role

The Customer Success Specialist role is an engagement-manager r ole focused on customers flagged as at-risk. You will triage risk signals be reactive to changing customer needs coordinate & project manage the right cross-functional tiger team (Support Renewals Sales Professional Services Product Enablement Partners) and drive a clear Risk Mitigation Plan (RMP) resolution. Youll project manage the end-to-end turnaround motion from first signal through stabilization ensuring risks are contained quickly customers see a credible path to value recovery and learnings are documented to prevent recurrence.

Your contributions will include :

• Assessing risk triage & prioritization of at-risk customer accounts
• Prevent customer churn at every possible touchpoint
• Engagement management flagging the at-risk account to the correct department depending on risk type
• Customer communications & expectation management
• Risk mitigation planning (RMP) & documentation
• Renewal support for at-risk accounts
• Help inform and manage continuous improvement & playbooks

Why join as a Customer Success Specialist

What we are looking for

Discover #LifeAtNintex

Hear from our current customer success team and learn how you grow your career with learning & progression whilst working to support customers across the globe.

Hear from Sam current customer success manager based in Johannesburg : all that #LifeAtNintex has to offer

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What is in it for you

Nintex has a hybrid working model enabling us to build culture learn and grow together. We intentionally connect and collaborate while emphasizing flexibility with a blend of at-home and in-office work.

This role is a hybrid role based in our Johannesburg office.

While our offerings differ from country to country we extend our entire global workforcean array of exciting perks and benefits including :

View more here : Statement : Preference will be given to People Living with Disability who are members of the designated groups in line with the Employment Equity Plan and Targets of the Company.

Required Experience :

Unclear Seniority

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1