Store Assistant Manager - Chanel SAB GatewayThe Prestige Cosmetics Group • Cape Town, ZA

Store Assistant Manager - Chanel SAB Gateway

The Prestige Cosmetics Group • Cape Town, ZA

21 days ago

Job description

Job title : Store Assistant Manager - Chanel SAB Gateway

Job Location : Western Cape, Cape Town

Deadline : December 19, 2025

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PURPOSE OF THE ROLE

The Assistant Boutique Manager works in synergy with the Boutique Store Manager to lead an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Assistant Boutique Manager is responsible for supporting the Boutique Manager in all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. In the absence of the Boutique Manager, they will need to step up and support with the operational standards within the boutique and continue to coach and mentor the team.

KEY RESPONSIBILITIES

Team leader : the Store Assistant Manager guides their team towards achieving results and developing individual talents.

Alongside the Boutique Manager they will creates an environment rich with ethics, integrity, and diversity, which leads to positive team collaboration

Partners with Boutique Manager to proactively identify, address and manage any employee relations issues in accordance with the local Chanel policies and procedures and shares feedback on performance

Help facilitates frequent team and individual communication in order to ensure collective knowledge to all members of the boutique staff

Shares the brand vision and the boutique challenges, gives meaning and empowerment to the team while holding them accountable

Boutique Administration

Standard Operating Procedure on the Job Training implementation

Administration / Reporting

Review and analyse all category sales

Review all stock reports that are submitted monthly and ensure actions are taken to address identified

Update respective reports monthly (Sales consultant Performance / New Launch feedback / Event feedback / analysis and sales).

Provide feedback and reporting on business performance in terms of customers, competitor activities, product acceptance, and distribution and target sectors.

Provide feedback on any information relating in to development within the V&A catchment area.

Business developer : the Store Assistant Manager embodies an entrepreneurial spirit.

Works in harmony with the Boutique Manager to drive growth by achieving retail and CRM targets and acts pro-actively to recruit, retain and grow client return rate

Develops business initiatives in line with the brand vision and strategy

In the absence of a manager take responsibility for staff schedules, including day-to-day operational zoning to ensure floor coverage and optimal client service

Supports the Boutique Manager in communicating retail and collateral stock needs to all necessary parties

Takes accountability alongside the Manager for the responsibility for all loss prevention activities, such as in-store security and inventory management

Has a solid understanding of the business environment

Works with Manager to provide feedback and reporting to line manager in order to influence strategies and recommendations

Experience creator : the Store Assistant Manager creates conditions for a consistent and memorable experience.

Leads by example on the selling floor by creating tailor-made client experiences, personalized for each visit and each client, using the CHANEL experience ritual and building long-lasting relationships

Considers the omni-channel journey as a whole and helps the team embrace digital shopping trends

Co-creates stories with and for the client, sharing the brand culture and blending it with the client's personal story at the point of sale

Facilitates the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop

Ensures team has tools / training to provide a Chanel client experience

Provides flexibility to allow the BA to create their own experience

Ensures visual merchandising guidelines are adhered to throughout the boutique and guarantees that the boutique remains clean, tidy and welcoming always

CHANEL ambassador : the Store Assistant Manager embodies the values of the brand.

CHANEL Insider : has a solid knowledge of the Brand, its heritage and know-how, and shares it with clients as well as the team

Implements all training received, is curious to learn more in order to nourish a global and beauty culture, being pro-active in self-learning

Always implements and ensures respect of the uniform and grooming guidelines

Store operations : the Store Assistant Manager delivers strong operational excellence with support of their manager

Supports the Manager in all areas of boutique operations, ensuring compliance across all areas and implementing clear and transparent procedures. Ensure the smooth running of all boutiques at all times, including responsibility for day-to-day operations such as boutique opening / closing, security and cleaning.

Stock Management

Responsible for the stock, tester and sample inventory of each boutique, keeping stocks of each to a minimum to ensure quick turnover.

Support the Manager in ensure that the stock levels meet the needs of the business, managing planned seasonal increases in good time.

Work with the Manager to increase stock accuracy in (stock audits), working to minimize stock loss at all times.

Ensure meticulous stock handling and storage procedures are established and followed in each boutique.

New line ordering and set up as required, ensuring that quantities ordered are realistic and reflect the needs of the business.

Till and Cash Handling Procedures

Ensure all team members are fully trained on Company till and cash handling procedures, and that these are always adhered to.

Ensure Company returns procedures are clear and adhered to.

Working with the Visual Merchandising Team, ensure that the CHANEL Standalone Boutique merchandising guidelines are always followed.

Responsible for ensuring clarity of Health and Safety training and procedures in each boutique

COMPETENCIES

Leadership and Management skills

Strategic thinker : Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage

Relationships-focused : Collaborative, partnering and influencing skills

Ability to develop and empower people : Listening and empathy, feedback and coaching skills, performance management, delegation

Performance minded and decisive, strive for continuous improvement

Managing Business skills

Strong client experience mindset

Able to understand and synthesize business and market intelligence

Able to write reports and proposals

Planning, organization and change management skills

Problem solving and dispute resolution skills

Technology savvy and digital trend awareness

Soft skills

Posture and communication skills : Verbal and written communication, story telling

Curious, personal agility, continuous learner

Self-awareness, self-confidence, and self-control / stress management

Enthusiasm, energy and motivation

Trustworthy with integrity / ethics

REQUIREMENTS / QUALIFICATIONS

Matric certificate

At least 3 years retail and cosmetics experience

Certificate in Beauty / Make-Up is advantageous

Sales / Retail / Business Development jobs

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Assistant Store Manager • Cape Town, ZA

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