Client Retention Analyst

Client Kingdom : Engineer journeys that keep clients engaged, loyal and returning.

Segment with Precision : Build models that target, convert and retain.

Test Like a Pro : Run A / B experiments that reveal what truly works.

Root Cause Detective : Decode complaints, uncover patterns, eliminate friction.

Campaign Commander : Manage and optimise multi-channel CRM campaigns.

Systems & Data Synergy : Partner with tech / data teams to level up personalisation.

Escalation Authority : Communicate trends, issues and solutions with clarity.

Coaching Catalyst : Turn insights into better scripts, better training and better outcomes.

Skills & Experience :

Minimum 45 years CRM / lifecycle / retention experience essential

CRM & campaign management | Segmentation & funnels | A / B testing

Analytics (SQL / Python / BI)

Contact centre insight advantageous

Excellent communication skills

Qualification :

Degree / Diploma in Commerce, IT, Data Science, Marketing or Business or related fields

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