Electronic Content Specialist

The Electronic Content Specialist will be responsible for managing and maintaining SharePoint libraries to ensure effective governance of electronic records. This includes classifying, securing, and enabling easy retrieval of digital records in compliance with legislative frameworks such as POPIA and NARSSA.

This role supports the IDC’s information governance strategy by promoting compliant recordkeeping and improving operational efficiency through effective electronic content management.

Operational Excellence

• Manage, and maintain the Record Centre on the EDRM system (SharePoint) to support electronic records lifecycle management.

• Develop and implement metadata schemas, classification structures, and access controls.

• Ensure the usability, structure, and alignment of SharePoint libraries with records management policies and standards.

• Conduct regular audits and system reviews to ensure compliance and performance.

Compliance Governance

• Ensure EDRMS processes align with POPIA, PAIA, and NARS requirements.

• Support the development and enforcement of electronic content governance frameworks.

• Assist in drafting and updating policies and procedures related to electronic records.

Stakeholder Engagement Support

• Collaborate with internal departments to understand content management needs and provide tailored solutions.

• Provide training, guidance, and support to users on EDRMS functionality and best practices.

• Promote awareness of electronic records management and compliance obligations

• Provide regular updates to senior management on project progress and compliance status.

Innovation Continuous Improvement

• Monitor industry trends and recommend enhancements to EDRMS capabilities.

• Identify opportunities to automate workflows and improve digital content accessibility.

• Participate in cross-functional projects to integrate EDRMS with other enterprise systems.

• Bachelor`s Degrees in Information Management, BCom or equivalent

• Certification in Records Management, Information Governance, or SharePoint Administration is preferred

• 5–8 years of experience in electronic content or records management.

• Proven experience with EDRMS platforms, especially Microsoft SharePoint.

• Strong understanding of regulatory frameworks (POPIA, PAIA, NARS).

• Experience in user training and system support.

• Strong knowledge of records and information management principles, practices, and regulatory requirements.

• Proficiency in managing and maintaining EDRMS platforms.

• Knowledge of metadata, taxonomy, and digital archiving principles.

• Strong analytical and problem-solving skills.

• Knowledge of the National Archives and Records Service of South Africa, POPIA, and PAIA regulations

• Excellent communication and interpersonal skills.

• Ability to work collaboratively across departments.

• Strong attention to detail and commitment to data integrity.

• Adaptability and agility in dynamic environments.