Billing Specialist

We’re looking for a highly detail-oriented and proactive Billing Specialist to join our finance team. This role will be responsible for ensuring accurate and timely billing, managing customer accounts, handling payment processing, and supporting collections activities. You’ll play a critical part in maintaining smooth financial operations, ensuring compliance with accounting policies, and delivering excellent customer service in all billing-related matters.

Key Responsibilities

Accurately and promptly bill customer accounts, including contract entry into the billing system and invoice creation.

Ensure billing processes comply with Revenue Recognition and other accounting policies.

Conduct regular audits of customer accounts to ensure accuracy and completeness of billing information.

Process payments daily and address chargeback / rejection inquiries from payment processors.

Respond to customer billing queries via the AR inbox (Zendesk tickets).

Prepare and review write-offs and ensure timely collection of receivables.

Apply credits and perform cash application activities.

Manage all billing-related tasks in Zoho CRM.

Perform monthly account audits and assist with month-end close processes.

Support ad-hoc finance projects and process improvement initiatives.

Quickly learn and adapt to new finance systems and software.

Qualifications

Bachelor’s Degree in Accountancy or a related field.

Previous experience in a remote work environment.

Strong analytical skills, numerical aptitude, and exceptional attention to detail.

Solid understanding of MRR, revenue recognition, and deferred revenue.

Proficiency in QuickBooks Online or similar accounting software.

Experience with Zoho CRM (ticketing system).

Familiarity with Looker, Stripe, and Ordway is an advantage.

Skilled in accounts receivable and / or collections processes.

Comfortable communicating with customers regarding billing matters in a professional and clear manner.

Highly trainable, fast learner, and not afraid to ask questions.

Excellent English communication skills (written and verbal).

Proactive and capable of working independently with minimal supervision.

Preferred Skills

Experience with Zendesk, Stripe, and Ordway.

Strong adaptability to learn new tools and systems.

Ability to identify process gaps and recommend improvements.