FOH Receptionist & Events Assistant

Duties :

Be an integral part of the property reception and FOH team

Act as duty host for all events

Responsible for every aspect of an event

Plan events with attention to detail, and financial and time constraints

Negotiate with vendors to achieve the most favourable terms

Maximise Event Revenue

Liaise directly with relevant departments within the property to obtain relevant rates and to ensure that all parties are aware of forthcoming events

Liaise with the client and attend on-site meetings to discuss the events and suitable / available options

Compile function sheets for distribution and ensure relevant details are obtained from the client advising and assisting them if necessary

Participate in meetings with the operations team to discuss the forthcoming events to ensure a smooth handover

Attend to any queries from the client during the event should the operations team require assistance

Liaising with all departments and the client; preparing and submitting quotations; negotiating with suppliers.

Perform other relevant duties as and when requested by management

Liaise with Management and all other property departments

Effective communication with members of staff as well as guests of the property

Requirements : Grade 12

A formal hospitality qualification

At least 5+ years experience within a Hotel / Lodge in a similar role

Extensive reservations, reception experience

Experience with PMS systems

Familiar with general hotel booking systems

Friendly, courteous, energetic, and service-orientated

Calm under pressure

Good command of English and Afrikaans, written, verbal and computer

Ability to work as part of a team, as well as independently