Dispute Resolution Technical LeadNedbank Private Wealth • Johannesburg, Gauteng, South Africa
Dispute Resolution Technical Lead
Nedbank Private Wealth • Johannesburg, Gauteng, South Africa
21 days ago
Job descriptionLodge and record all regulatory complaints on the CMS system. Investigate and resolve complaints within agreed SLA timelines. Draft and communicate complaint responses to clients intermediaries Ombudsman FSCA attorneys and other stakeholders. Build and maintain effective internal and external relationships through workshops forums and updates on regulatory changes. Respond promptly to Ombudsman queries to avoid penalties and ensure recommendations are implemented. Conduct root cause analysis of complaints to improve business processes and systems. Ensure compliance with the Complaints Framework and effective queue management. Produce accurate reports and dashboards for internal stakeholders. Stay abreast of legislation and industry changes impacting the role. Support business strategy transformation goals and corporate responsibility initiatives. Matric / Grade 12 / National Senior Certificate Relevant tertiary qualification in Legal Risk Management or Business Excellent written and verbal communication skills. Strong analytical and problem-solving ability. Ability to work under pressure and meet strict deadlines. High attention to detail and accuracy. 35 years experience in complaints management within the Short-Term Insurance Industry. (non-negotiable) Strong understanding of r egulatory frameworks (FSCA Ombudsman processes TCF principles). Experience in stakeholder engagement and drafting formal responses to regulatory bodies. Dispute resolution practices Management information and reporting principles tools and mechanisms Relevant legislative & regulatory knowledge Legal knowledge Client Service Management Communication Strategies Financial Accounting Principles Performance management Governance risk and controls Operations planning
Job Classification
- Job Requisition : 142910
- TA Specialist : Refilwe Falatsi
- Closing Date : 25 November 2025
- Location : 135 Rivonia Campus Sandton
- Cluster : Personal and Private Banking Nedbank Insurance Client Experience - Complaints Team
- Please Note : Preference will be given to applicants from Underrepresented Groups
About the role
We are looking for a dynamic Dispute Resolution Technical Lead to manage regulatory complaints end-to-end and act as the voice of the customer. This role requires strong stakeholder engagement attention to detail and a commitment to Treating Customers Fairly (TCF) principles must be a liaison between business and the Ombudsman.
Job Purpose
To provide senior representation for Nedbank Insurance by liaising with the various ombudsman offices and regulatory bodies. Proactively advising and acting in terms of alternative dispute resolution practices legal issues and risk management for internal stakeholders.
Job Responsibilities
Essential Qualification - NQF Level
Preferred Qualification
Admitted Attorney.
Skills and Competencies
Minimum Experience Level
Familiarity with CMS systems and reporting tools.
Technical / Professional Knowledge
Why Join Us
Turn Challenges into Change - Be the Voice of the Customer!
Join a team thats integral to the business driving transformation and advocating for both clients and the the Nedbank Insurance Complaints Department we dont just resolve issueswe create opportunities to turn negative experiences into positive ones. If youre passionate about client experience and making a real impact this is the place to be.
Be part of a team that values customer-centricity and compliance excellence . Get an opportunity to influence business processes and add real value. Be in a colloborative and supportive work environment.
Please contact the Nedbank Recruiting Team at
Key Skills
Bidding,Access Control System,B2C,Evaluation,Hospital management,Communication
Employment Type : Full Time
Experience : years
Vacancy : 1
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Technical Lead • Johannesburg, Gauteng, South Africa
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