Senior IT Infrastructure Engineer

Senior IT Infrastructure Engineer required in Stellenbosch.

The IT Infrastructure Engineer (Tier 3) will have minimum 10+ years of IT support experience overseeing system admin, server support, networking, monitoring.

The position will involve management of the company’s IT infrastructure and system security. Provide support to users to resolve IT related issues and restore normal business processes / services. Be able to assess each IT incident and priorities effectively based on Business impact. Ability to setup basic project plans and execute projects systematically and within agreed timeframes. Strong leadership skills is also a requirement.

The position is office based full time in Stellenbosch during the week. There is no remote or hybrid working conditions. The person must have their own car / valid drivers license & be able to speak Afrikaans & English.

Duties and Responsibilities :

• IT Functions Support :

Oversee that IT Support tickets are responded to on a timely basis, and that users are informed on the statuses of their Support ticket.

Ensure Disaster recovery process / site is in place that will allow uptime in terms of the group’s policies and the DR Plan is tested on a regular basis.

Oversee daily checking of servers, Disk utilisation, Memory and CPU.

Ensure all IT Security Policies are implemented on a timely matter on all environments to which data assets are exposed.

Ensure all IT Systems, networks and devices are monitored to identify risks

Management of Service Providers SLA and support agreement

Ensure all IT processes comply with internal policies and other legislation

Identify areas for system, software, or process improvement.

Minimum Requirements and Skillset for this role :

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