Hospitality General Manager

Job Summary

The Hospitality General Manager is responsible for the overall management, coordination, and profitability of both the hunting lodge and the 5-star game lodge operations. This includes overseeing all departments—front office, housekeeping, food and beverage, maintenance, reservations, finance, and guest relations—to ensure the highest standards of service, operational efficiency, and guest satisfaction. The General Manager plays a key leadership role in maintaining the lodge’s reputation for luxury hospitality and authentic safari experiences.

Key Duties and Responsibilities

• Operational Management
• Oversee daily operations of both the hunting lodge and 5-star game lodge.
• Ensure smooth functioning of all departments including front office, housekeeping, maintenance, food & beverage, guiding, and guest services.
• Develop and implement standard operating procedures (SOPs) across all areas.
• Manage logistics, procurement, and inventory control.
• Monitor quality control standards and guest service levels.
• Guest Experience and Service Excellence
• Ensure a world-class guest experience consistent with 5-star standards.
• Personally engage with guests to ensure satisfaction and resolve any complaints promptly.
• Oversee the planning and coordination of guest activities, safaris, and hunting experiences.
• Maintain high standards of presentation and cleanliness throughout the property.
• Ensure guest safety, privacy, and comfort at all times.
• Financial and Administrative Management
• Prepare and manage budgets, forecasts, and financial reports.
• Monitor operational costs, margins, and profitability.
• Oversee billing, cash flow, and stock control.
• Ensure compliance with company financial and procurement policies.
• Work closely with the head office or owners on monthly reporting.
• Human Resources and Team Leadership
• Lead, motivate, and manage a diverse team across multiple departments.
• Recruit, train, and mentor lodge staff to deliver 5-star service.
• Conduct performance reviews and ensure compliance with HR policies.
• Promote teamwork, staff development, and a positive work culture.
• Schedule staff rotations, manage leave, and oversee payroll approvals.
• Sales, Marketing, and Guest Relations
• Collaborate with the marketing team to promote the lodge and hunting experiences.
• Manage guest bookings and liaise with travel agents, tour operators, and DMCs.
• Drive repeat business and guest loyalty through personalized service.
• Represent the lodge at tourism and trade events when required.
• Maintain online presence and reputation management on review platforms.
• Compliance, Health & Safety
• Ensure compliance with all health, safety, and environmental regulations.
• Oversee maintenance and safety of all lodge facilities and vehicles.
• Implement wildlife, firearm, and hunting safety protocols.
• Manage security of guests, staff, and property.
• Sustainability and Conservation
• Support conservation and community development initiatives.
• Promote responsible tourism and eco-friendly operational practices.
• Work with conservation partners and local communities to sustain wildlife populations and ecosystems.

Qualifications and Experience

Education

Experience

Skills and Competencies

Ability to work in a remote environment and adapt to lodge life.

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