Executive-Customer Care Voice-Customer Experience

Executive-Customer Care Voice-Customer Experience

EXL Cape Town, Western Cape, South Africa

1 day ago Be among the first 25 applicants

The intake agent will receive and review the fax images and start data entry in the system.

• Validate and verify the provider and member using all compliance metrics.
• Create the precert case and route the case to the appropriate bucket for initial or final review.
• Attach the fax for existing precert cases needing additional information.
• Intake agent needs to determine whether case should be cancelled or build
• Investigate previous case history to determine case outcome
• Fax back providers
• Research certain drugs
• Data capture from system to template.

Seniority Level

Entry level

Employment type

Full-time

Job function

Other

Industries

Business Consulting and Services

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