IT Solution Delivery Manager

Job Description

Join Our Dynamic Team as a IT Solution Delivery Manager!

Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to be our customer’s most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!

What will you be doing?

Provide a world class solution delivery service for clients by supporting and managing a team of Project Delivery Engineers, Solution Delivery Consultants and Solution Architects. Working closely with other departments within Babble including our Project Management function, Field Engineers and others. The team are currently responsible for deploying a wide variety of IT and Networking products including Modern Workplace, Azure, Mimecast, Acronis, On SharePoint, on-prem servers, and Networking equipment such as Firewalls, Wireless Access Points, and others.

As the team manager, you will be responsible for your team’s progress, ensuring all projects are delivered to the highest standard and within suitable time frames, whilst maintaining a high level of communication with the client.

Accountabilities and Deliverables

• Managing team workload and distribution of projects to team members and external contractors as required.
• Responsible for managing and improving the team’s performance, managing their workload, and planning their progression / upskilling.
• Identify areas for process improvement, and methods to improve the overall customer experience.
• Ensure your team maintains a high level of accuracy in recording information and activities into Babble systems such as Salesforce and Monday.com.
• Liaise with other teams, departments and customers when project escalation is required.
• Manage the teams leave requests and HR functions.
• Complete / Update technical documentation.
• Mentor and train colleagues.
• Monitoring and managing time tracking and the financial success of the team – specifically ensuring that work is delivered on time and on budget.

What else looks good for this role

Qualifications

Why work for Babble?

Home-Working Policy

The recruitment journey

We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and competency testing depending on the role requirements.

Direct Candidates Only

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