Product Support Specialist (Wheel Loaders / TLB) – Boksburg.
Wheel Loader / TLB Product Support Specialist with minimum 5 years’ earthmoving experience with electrical and hydraulic systems, including troubleshooting and faultfinding and 2 years’ supervisory experience required to provide specialist support for all Wheel Loaders and TLB clients and to upskill all delegates through effective training.
Minimum requirements :
- Qualified Mechanic – Hydraulic / Electrical NQF4 essential
- Engineering Certificate (NQF5) advantageous
- Training qualification advantageous
- Minimum 5 years’ operations experience required dealing with earthmoving equipment – electrical and hydraulic systems
- Minimum 5 years troubleshooting and fault finding experience required
- Minimum 2 years’ supervisory / people management experience required
- Valid license and clear criminal and credit record with valid passport required.
Duties and Responsibilities :
Product support and technical support to Dealer Network and clientsAssist Dealer with technical enquiries and technical problemsInvestigate Field Information Reports (FIR) to identify notificationsDetermine cause of problem and submit FIR to factory for customer assistance and feedbackReceive and enforce service bulletin instructions to ensure complianceProvide technical support (verbal and physical) to ensure continuous operationsProvide technical support to external customers within SA and conduct continuous monitoring of service and product qualityRegular site visits to advise clients and dealers of possible problemsTraining to delegates on specialized field and assess staff on practical trainingFeedback to Training Supervisor re progress of mechanics in practical trainingPerform health and safety trainingConduct training to mechanics on technical report writingWarranty claims – assist Warranty Coordinator with technical queries to judge warranty claimsCheck FIR to ensure warranty claims are processed timeouslyConduct trend analysis on all warranty claims to identify possible breakdown trendsParts – parts scaling on all models and assist in creating service kits for all modelsIf you are a South Africa Citizen and your CV meets the above requirements, please respond.
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