Product Support Specialist (Wheel Loaders / TLB)Yazoo Recruitment • Boksburg, Gauteng, South Africa
Product Support Specialist (Wheel Loaders / TLB)
Yazoo Recruitment • Boksburg, Gauteng, South Africa
14 days ago
Job descriptionProduct support and technical support to Dealer Network and clients Assist Dealer with technical enquiries and technical problems Investigate Field Information Reports (FIR) to identify notifications Determine cause of problem and submit FIR to factory for customer assistance and feedback Receive and enforce service bulletin instructions to ensure compliance Provide technical support (verbal and physical) to ensure continuous operations Provide technical support to external customers within SA and conduct continuous monitoring of service and product quality Regular site visits to advise clients and dealers of possible problems Training to delegates on specialized field and assess staff on practical training Feedback to Training Supervisor re progress of mechanics in practical training Perform health and safety training Conduct training to mechanics on technical report writing Warranty claims – assist Warranty Coordinator with technical queries to judge warranty claims Check FIR to ensure warranty claims are processed timeously Conduct trend analysis on all warranty claims to identify possible breakdown trends Parts – parts scaling on all models and assist in creating service kits for all models
Product Support Specialist (Wheel Loaders / TLB) – Boksburg.
Wheel Loader / TLB Product Support Specialist with minimum 5 years’ earthmoving experience with electrical and hydraulic systems, including troubleshooting and faultfinding and 2 years’ supervisory experience required to provide specialist support for all Wheel Loaders and TLB clients and to upskill all delegates through effective training.
Minimum requirements :
- Qualified Mechanic – Hydraulic / Electrical NQF4 essential
- Engineering Certificate (NQF5) advantageous
- Training qualification advantageous
- Minimum 5 years’ operations experience required dealing with earthmoving equipment – electrical and hydraulic systems
- Minimum 5 years troubleshooting and fault finding experience required
- Minimum 2 years’ supervisory / people management experience required
- Valid license and clear criminal and credit record with valid passport required.
Duties and Responsibilities :
If you are a South Africa Citizen and your CV meets the above requirements, please respond.
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Product Specialist • Boksburg, Gauteng, South Africa
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