Relationship Manager (Marine)

Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more.

A position has become available within Santam Marine for a Relationship Manager , and it will be based in the Johannesburg area.

JOB DESCRIPTION

The candidate will understand premium and profit objectives through brokers by building relationships that will ensure growth and retention through creative and attentive marketing, underwriting and risk management strategies.

KEY ACCOUNTABILITIES

• Manage allocated portfolio growth, retention, profitability and any other business relevant factors and agree growth plan.
• Work within a cluster and indirectly lead a team comprising of Service Consultants and Underwriters to deliver a service to the allocated portfolio of brokers.
• Reporting on performance against agreed targets.
• Identify and develop sales opportunities.
• Ensure a consistent and detailed understanding of the sales targets, goals, performance levels, products, business rules and conditions.
• Ensure a consistent detailed understanding amongst brokers of their growth targets, goals, performance levels and available products.
• Establishing strategies to further grow the portfolio and contribute ideas, leadership and innovation.
• Utilise technology to manage data and the performance of the portfolio under management.
• Prospecting for new brokers as well as business development opportunities.
• Engaging with Underwriting, Claims and Finance teams.
• Ensure alignment of quality standards.
• Ensure alignment of business processes.
• Ensure brokers operate within agreed mandates.
• Comply with corporate governance policies, procedures and standards.
• Serve as the primary contact point for broker staff to build and maximise the broker relationship.
• Effectively drive and deliver on business model to ensure performance targets are achieved in line with strategy.
• Ensure continuous strategic and business alignment between brokers and business.
• Display a deeper understanding of and ability to market effectively all Marine products.
• Identify and drive opportunities to improve and enhance product and service offerings.
• Keep abreast of market conditions and trends and relevant industry regulations.
• Prepares and maintains a market analysis, including competitor information in order to provide input on distribution, product, price and promotion strategies.
• Effective participation in any relevant industry related functions and forums and participate in continuing education and other learning opportunities.
• Ensuring credibility with brokers by maintaining detailed knowledge of current market conditions and competitors’ products.
• Resolve customer and broker complaints and queries.
• Collaborate and work with support units to deliver required service levels.
• Co-ordinates and delivers new and on-going training on products, processes and systems.
• Work within a Portfolio cluster and provide technical leadership and direction for the underwriting (technical, pricing, structure, complex processing) on all matters as they relate to ownership of your assigned portfolio.
• Participate in retention strategy.

QUALIFICATIONS AND EXPERIENCE

SKILLS & KNOWLEDGE

COMPETENCIES

ABOUT THE COMPANY

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of insurance good and proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the divisions Employment Equity targets.

#J-18808-Ljbffr