National Operations Manager

Overview

Role Overview : The primary purpose of the National Operations Manager role is to represent the business by making and implementing sound decisions across planning, directing, and coordinating assigned operations. The role focuses on driving new business growth, achieving sales targets through personal contribution, and leading the Sales team to deliver results. This position reports directly to the General Manager.

Key Responsibilities

• Oversee sales, operations, finance, and governance to ensure strategic goals and profitability are achieved.
• Manage and maintain company assets.
• Lead all personnel and HR-related functions.
• Oversee overall administration of the division.
• Provide effective leadership to build a committed, high-performing team aligned with the Group’s vision, mission, and values.
• Ensure a productive, cost-effective, safe, and compliant workplace.

Key Performance Areas

To succeed in this role, the incumbent must be able to perform each key duty effectively. The list below summarizes the critical responsibilities but may be adjusted as business needs evolve.

Prepare and present clear, timely reports and proposals for the General Manager.

Lead all field sales activities across regions and market divisions.

Enforce internal financial controls in line with group standards.

New & Used Sales : Meet order, invoicing, and gross profit targets; ensure stock turnover and regional coverage.

Oversee efficient branch operations to maximize sustainable profitability.

Ensure consistent, high-quality customer interactions.

Drive branch growth in line with company requirements.

Education, Training, and Experience Requirements

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