Senior Product Manager - Insights (Cape Town CBD)Flash Group • Cape Town, ZA

Senior Product Manager - Insights (Cape Town CBD)

Flash Group • Cape Town, ZA

4 hours ago

Job description

Job title : Senior Product Manager - Insights (Cape Town CBD)

Job Location : Western Cape, Cape Town

Deadline : January 05, 2026

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Description

RESPONSIBILITIES :

Establish research, analytics, and reporting processes that align with the company’s objectives.

Implement Research Democratisation and Continuous Research across the domains of People, Process, and Impact.

Promote best practices and emerging technologies to foster a culture of learning and development.

Continually optimise data-gathering and research methods to reduce barriers to actionable insight.

Equip and upskill Product Managers and UI / UX designers with the appropriate tools and guidance.

Build and lead a high-performing research and analytics team over time.

Lead strategic research into fintech trends, customer needs, and the competitive landscape.

Conduct market segmentation, product viability analysis, and opportunity assessments with PMs and UX teams.

Analyse trends in payments, lending, digital banking, and the broader fintech ecosystem.

Drive the strategy and integrations required for continuous, technology-enabled insight generation.

Establish and manage product analytics platforms, ensuring high-quality data collection and accessibility.

Develop A / B testing methodologies to optimise product performance.

Build dashboards and report regularly on KPIs, market trends, and user insights for senior leadership.

Lead customer research initiatives and ongoing competitor and industry analysis.

Translate complex insights into clear narratives for executives and collaborate across teams to embed research into product decisions.

Requirements

MINIMUM REQUIREMENTS :

Matric

Relevant Degree e.g. BCOM or BA with quantitative research and analytics background.

10+ years of experience in product research and development, data analytics, and / or business intelligence, preferably within fintech or financial services.

REQUIRED KNOWLEDGE / TECHNICAL SKILLS :

High proficiency in Excel.

Proficiency in statistical data analysis tools like SPSS or similar platforms.

Understanding of statistical techniques, modelling, and A / B testing methodologies.

Experience with data visualisation tools such as Google Analytics / Looker, Tableau, or Power BI.

Familiarity with user research techniques, including surveys, usability testing, focus groups, interviews, participant observation and customer journey mapping.

COMPETENCIES / ATTRIBUTES :

Strong problem-solving skills with an analytical mindset and attention to detail.

Excellent written and verbal communication skills with the ability to present complex findings to non-technical stakeholders.

Ability to manage multiple projects and priorities in a fast-paced, dynamic environment.

Collaborative team player with experience working cross-functionally with marketing, UI / UX, product, engineering, and business teams.

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Senior Product Manager • Cape Town, ZA

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