Investigation Facilitator

We are looking for a detail oriented and analytical Investigation Facilitator to join our dynamic team. The successful candidate will be responsible for investigating and resolving discrepancies identified across various business units, including new business, retention, and branches. This role involves analysing evidence, drawing conclusions, and providing actionable recommendations to support compliance, financial accuracy, and business integrity.

You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organization that values employee development and rewards excellent performance.

Your responsibilities will include :

• Receive and review discrepancy reports from business units, including branches, QA, and retention teams.
• Extract and analyse data from debit lists, broker commission reports, and other financial documents.
• Identify patterns, inconsistencies, or potential risks related to system errors, misrepresentation, or fraud.
• Conduct detailed investigations and compile comprehensive reports with findings and recommendations.
• Liaise with Forensics, HR, and Compliance teams for further investigation and resolution.
• Ensure findings are communicated clearly to management and relevant stakeholders.
• Gather and verify supporting documentation and data to substantiate findings.
• Prepare detailed, professional reports summarising background information, observations, and conclusions.
• Provide feedback to relevant departments and ensure recommendations are implemented effectively.
• Maintain accurate, confidential records of all investigations in accordance with company policy.
• Prepare monthly management reports outlining case statuses, findings, and remedial actions taken.
• Collaborate with departments to implement remedial measures based on investigation outcomes.
• Monitor the progress and effectiveness of corrective actions and provide feedback for improvement.
• Identify recurring issues and recommend process or system improvements to prevent reoccurrence.
• Support management initiatives aimed at improving compliance and internal controls.
• Review and investigate debit reports for tied agents and brokers.
• Track and verify repayment processes and ensure accuracy in debt documentation.
• Communicate findings and repayment updates to relevant teams and confirm financial reconciliations.
• Monitor guaranteed commission top-ups to ensure adherence to internal and regulatory requirements.
• Facilitate the debarment process for tied agents and brokers in line with FSCA requirements.
• Ensure all reports and actions comply with internal audit and governance standards.
• Uphold confidentiality and integrity in all investigation-related activities.

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