Customer Care Consultant

Creating purposeful careers as we build the future of contact centre solutions

We are seeking a dedicated social media community manager consultant to join our team. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

Duties and Responsibilities

• Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and assisting them efficiently.
• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
• Maintain a high level of professionalism and customer service etiquette in all interactions.
• Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
• Meet or exceed performance targets, including response time.
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.

Requirements and Qualifications

Salary and Rates

Salary including allowances and incentives : R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R7 000.00 per month.

Days & Times of Work

The operation is based in the Cape Town CBD and runs on a rotational schedule from 06 : 00 to 22 : 00, Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.

Skills

Billing, Communication, Customer Service, Tech Support, Technical Services, Technical Support, Business Process Outsourcing (BPO), Information Technology (IT)

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